Cafe Floor Manager

**Cafe Floor Manager** Como Lounge, Al Ain About COMO Lounge: COMO Lounge is a vibrant and known café restaurant here in Al Ain City, a dedicated to providing an exceptional dining experience through high-quality service, expertly crafted beverages, and a quality menu. We take pride in our welcoming atmosphere and commitment to customer satisfaction, making us a favorite destination in Al Ain. **Detailed Roles & Responsibilities** The Cafe Restaurant Manager at COMO Lounge is the leader of the entire operation, responsible for ensuring seamless service, financial success, and maintaining the brand's reputation for quality and atmosphere. **1. Leadership & Team Management** This involves building and maintaining a **high-performing team** dedicated to the COMO Lounge standards. * **Recruitment & Development:** Actively participate in the hiring, onboarding, and training of all F&B and service staff. * **Performance Management:** Set clear performance expectations, conduct regular one-on-one coaching sessions, and execute timely performance reviews. Implement incentive programs to motivate and retain high-performing employees. * **Culture & Morale:** Cultivate a positive, respectful, and **inclusive work environment** that minimizes turnover and promotes exceptional teamwork and communication across all departments (front and back of house). **2. Customer Experience & Service Excellence** The Manager is the guardian of the brand experience and the ultimate owner of customer satisfaction. * **Service Standards:** Establish, document, and consistently enforce **5-star service standards** for table service, order accuracy, and personalized guest interactions. * **Guest Recovery:** Proactively engage with guests to gather feedback. Professionally and promptly resolve all complex guest complaints and issues, turning potential negative experiences into positive resolutions. * **Atmosphere Management:** Ensure the cafe's aesthetic appeal, music, lighting, and cleanliness consistently reflect the COMO Lounge brand standards and provide a welcoming ambiance. * **Customer Loyalty:** Develop and manage a customer relationship management (CRM) system or loyalty program to foster repeat business and identify VIP guests. **3. Operational Oversight & Efficiency** Ensuring that all daily processes run smoothly, efficiently, and hygienically. * **Inventory & Procurement:** Manage end-to-end inventory for F&B products, supplies, and equipment. Implement strict **stock rotation** procedures to minimize waste ($spoilage$) and control storage areas. * *Goal:* Maintain inventory variance and ensure a 99% stock availability rate. * **Quality Control (F&B):** Daily inspection of all prepared items and beverages to ensure they meet the defined recipe, presentation, and **consistency** standards before they reach the guest. * **Equipment Maintenance:** Oversee the preventative maintenance schedule for all critical equipment (espresso machines, ovens, refrigeration) to minimize unexpected breakdowns and service disruption. * **POS Management:** Expertly manage and troubleshoot the Point-of-Sale (POS) system, ensuring staff are fully trained on accurate ordering, closing procedures, and reporting. **4. Financial Management & Profitability** Driving the business's financial performance through strategic management and cost control. * **Budget & Cost Control:** Take full ownership of the profit and loss (P&L) statement. Strategically control major cost centers, specifically **Cost of Goods Sold (COGS)** and **Labor Costs**, aiming to keep both below target percentages. * **Sales Analysis:** Monitor and analyze daily, weekly, and monthly sales data, identifying slow-moving items and peak-time revenue opportunities. Implement effective upselling and suggestive selling techniques across the team. * **Cash Handling & Reporting:** Ensure strict adherence to cash handling procedures, manage petty cash, and prepare accurate, timely financial reports and forecasts for the ownership/management team. **5. Marketing & Local Promotion** Driving revenue by effectively marketing the cafe's unique value proposition. * **Strategy Implementation:** Execute local marketing plans, including digital outreach, social media campaigns (in collaboration with a dedicated marketing team or agency), and local partnerships. * **Events Management:** Plan, organize, and successfully execute special promotional events, holiday menus, and private bookings to maximize revenue during off-peak times. * **Online Reputation:** Monitor and actively manage the café's online reputation across platforms like Google, Zomato, TripAdvisor, and social media, responding professionally to all reviews. **6. Compliance & Risk Management** Ensuring the business operates legally, safely, and ethically in the UAE. * **Health & Safety:** Ensure complete and continuous compliance with all Dubai/UAE health, safety, and fire regulations. Conduct regular self-audits and t