Customer Service Officer

We are seeking a customer-focused and professional Customer Service Officer to deliver excellent service, assist clients with banking needs, and enhance overall customer satisfaction.Key Responsibilities • Welcome customers and provide a professional and friendly banking experience. • Assist customers in opening bank accounts and completing required documentation. • Respond to inquiries regarding accounts, products, and banking services. • Handle customer complaints efficiently or escalate when needed. • Promote bank products and support cross-selling initiatives. • Ensure compliance with KYC requirements and internal policies. • Update account , opening KYC Account , replace and renew the cardQualifications & Requirements • Bachelor’s degree in Business Administration, Finance, or related field. • Previous experience in customer service or banking is an advantage. • Strong communication and interpersonal skills. • Customer-oriented mindset with problem-solving abilities. • Basic computer skills (MS Office and banking systems). • Speaking very good Kurdish and Arabic English will be an asset