EXPERIENCED salon and spa Development manager

Salon & Spa Development Manager **Location:** Grand Flora Salon **Reports To:** General Manager -Owner- CEO **Job Summary** The Salon & Spa Development Manager is responsible for driving the growth, innovation, and overall performance of Grand Flora Salon’s services and business operations. This role focuses on expanding revenue streams, elevating brand positioning, enhancing customer experience to a luxury standard, and developing high-performing teams across all departments. **Key Responsibilities1. Business Development & Growth Strategy** * Develop and implement strategies to increase revenue and profitability. * Identify new business opportunities, partnerships, and service expansions. * Introduce new treatments, packages, and premium service offerings aligned with market trends. * Conduct competitor analysis and market research within the UAE luxury salon & spa industry. **2. Premium Customer Experience & Brand Positioning** * Design and enforce a **luxury client journey** across all touchpoints. * Ensure consistent delivery of exceptional, personalized service standards. * Build VIP client programs, memberships, and loyalty strategies. * Maintain brand image, ambiance, and service excellence aligned with a premium salon. **3. Operations Oversight** * Oversee daily operations across all sections (hair, nails, spa, etc.). * Ensure SOPs (Standard Operating Procedures) are implemented and followed. * Monitor service quality, hygiene standards, and operational efficiency. * Optimize workflows to improve client experience and reduce wait times. **4. Team Leadership & Development** * Recruit, train, and develop high-performing teams. * Build leadership within department supervisors and team leaders. * Conduct performance reviews and implement staff development plans. * Foster a culture of excellence, professionalism, and accountability. **5. Sales, Marketing & Revenue Management** * Set and monitor revenue targets across departments. * Drive upselling, cross-selling, and retail product performance. * Collaborate with marketing teams on campaigns, promotions, and brand visibility. * Analyze sales reports and implement improvement strategies. **6. Financial Management** * Manage budgets, cost control, and profitability of operations. * Monitor expenses, product usage, and wastage. * Ensure financial targets and KPIs are consistently achieved. **7. Client Relationship & Retention** * Build strong relationships with VIP and high-value clients. * Handle escalated client concerns with professionalism. * Develop retention strategies to increase repeat business. * Monitor client feedback and implement continuous improvements. **8. Vendor & Product Management** * Source and manage premium product lines and suppliers. * Negotiate contracts and maintain strong vendor relationships. * Ensure availability of high-quality products aligned with brand positioning. **Requirements** * Proven experience in salon/spa management or business development (5+ years preferred). * Strong understanding of luxury salon & spa operations. * Experience in the UAE or GCC market is highly preferred. * Excellent leadership, communication, and organizational skills. * Strong business acumen with a focus on growth and profitability. * Ability to work in a fast-paced, high-end service environment. **Key Skills** * Business Development & Strategy * Luxury Customer Experience Management * Leadership & Team Building * Sales & Revenue Growth * Operational Excellence * Financial Planning & Analysis **KPIs (Performance Indicators)** * Revenue growth & profitability * Client satisfaction & retention rates * Service quality standards * Team performance & staff retention * Upselling and retail sales performance * Brand positioning & market presence **Additional Expectations (Luxury Standard)** * Impeccable grooming and professional presence * Strong attention to detail in service delivery and ambiance * Ability to anticipate trends and innovate continuously * Commitment to delivering a **premium, five-star client experience** Job Types: Full-time, Contract Contract length: 12 months Pay: From AED8,000.00 per month Application Question(s): * Kindly only put in your cv if you are experienced and qualified to handle a large scale beauty imdustry business Education: * High school or equivalent (Preferred) Language: * FLUENT ENGLISH (Required) Work Location: In person