General Manager – Hotels

Job Summary: We are seeking an experienced, dynamic, and results-driven Cluster General Manager to oversee the complete operations, financial performance, and strategic growth of multiple hotel properties within our portfolio. The ideal candidate will be a strong hospitality leader with proven expertise in hotel operations, revenue enhancement, guest satisfaction, owner relations, and people development. This role requires a hands-on professional capable of driving profitability while maintaining exceptional service standards across all assigned properties. **Key Responsibilities:** **1. Strategic & Operational Leadership** * Provide overall leadership and direction for all assigned hotel properties. * Ensure smooth day-to-day hotel operations across Front Office, Housekeeping, Engineering, F&B, Security, Sales, Finance, and HR. * Implement operational strategies to maximize efficiency, productivity, and guest satisfaction. * Maintain brand standards, SOP compliance, and service excellence in all properties. **2. Financial Performance Management** * Drive revenue growth, GOP, and EBITDA performance across the cluster. * Prepare and monitor annual budgets, forecasts, and monthly financial reports. * Analyze P&L statements and implement cost control initiatives. * Ensure effective payroll management, procurement control, and departmental expense monitoring. **3. Revenue & Business Development** * Work closely with Sales, Revenue, and Marketing teams to maximize occupancy, ADR, RevPAR, banquet sales, and ancillary revenues. * Identify new business opportunities, corporate partnerships, and market positioning strategies. * Develop promotional initiatives to increase market share. **4. Guest Experience & Quality Assurance** * Ensure exceptional guest satisfaction and service delivery across all properties. * Monitor guest feedback, online reputation scores, and service recovery initiatives. * Lead quality audits and ensure all hotels meet corporate and municipality standards. **5. Team Leadership & Human Capital Development** * Foster a performance-driven culture focused on accountability, service, and engagement. * Ensure succession planning, talent retention, and leadership development across the cluster. * Oversee manpower planning and productivity improvements. **6. Owner & Stakeholder Relations** * Act as the primary liaison between ownership and hotel management teams. * Present business performance reports and strategic recommendations to ownership. * Maintain strong relationships with suppliers, government authorities, and corporate partners. **Candidate Requirements:-** * Bachelor’s Degree in Hospitality Management, Business Administration, or related field. * Minimum 10+ years of hotel leadership experience. * Minimum 3–5 years in a multi-property / cluster hotel management role. * Strong knowledge of hotel financials, budgeting, forecasting, and GOP management. * Proven experience managing Rooms Division, F&B Operations, Engineering, and Commercial functions. * Excellent leadership, negotiation, and stakeholder management skills. * Multi-Property Operations Management Job Types: Full-time, Permanent Work Location: In person