Head of IT

**Position Overview:**The Head of IT will be responsible for the strategy, leadership, and management of allinternal IT systems, ensuring the smooth operation of both customer-facing platformsand internal colleague services. This role will ensure that the organization’s ITinfrastructure supports business growth, drives efficiency, and provides a positive end user experience for colleagues. Key areas of focus include enterprise collaboration tools (e.g., Microsoft Teams), Wi-Fi, desktop infrastructure, and customer-facing digital solutions. **Key Responsibilities:** **IT Operations and Strategy:** **1. Leadership of IT Operations:** Oversee all aspects of IT systems that support internal business operations and customer-facing services, ensuring they are secure, reliable, and scalable. **2. Strategy Development:** Define the IT strategy for both internal and customer facing systems, aligning with the overall business objectives to drive efficiency, performance, and innovation. **3. System Integration:** Lead efforts to integrate systems across dfferent business functions to improve collaboration, reduce costs, and enhance user experiences. **4. Business Continuity:** Develop and maintain business continuity and disaster recovery plans, ensuring system redundancy and minimal downtime. **Internal Colleague Systems:** **1. Collaboration Tools:** Oversee the management, optimization, and support of colleague collaboration tools, such as Microsoft Teams, ensuring a seamless communication and collaboration experience. **2. Desktop Infrastructure:** Lead the management of the desktop infrastructure(hardware and software), including provisioning, lifecycle management, andsupport for all end-user devices. **3. Wi-Fi and Networking:** Ensure the availability, performance, and security of theinternal Wi-Fi network and other colleague connectivity solutions. **4. IT Support Services:** Oversee the IT service desk and support services, ensuring the timely and effective resolution of colleague IT issues. **5. End-User Training:** Develop and implement training programs for employees on IT tools, systems, and cybersecurity best practices to enhance productivity and security awareness. **Customer-Facing Systems:** **1. Customer Experience:** Ensure that customer-facing IT systems (e.g., websites,apps, portals) are robust, user-friendly, and provide an excellent digital experience. 2**. Security and Compliance:** Ensure that all customer-facing systems are secure, compliant with relevant standards (e.g., GDPR), and meet high availability and performance standards. **3. Digital Transformation:** Drive digital transformation initiatives that enhance customer interaction and engagement through innovative technology solutions. **Team Management and Leadership:** **1. Team Leadership:** Lead and manage a team of IT professionals, including system administrators, IT support, network engineers, and application developers. **2. Vendor and Partner Management:** Manage relationships with external IT vendors and service providers to ensure delivery of high-quality services and adherence to SLAs. **3. Talent Development:** Mentor and develop the IT team, promoting a culture of continuous improvement, innovation, and professional development. **4. Cross-Department Collaboration:** Collaborate with department heads andother senior leaders to ensure IT initiatives support business needs and drive performance improvements. **Technology and Infrastructure:** **1. Infrastructure Management:** Oversee the management and optimization of ITinfrastructure, including servers, storage, networks, and cloud services. **2. IT Architecture:** Lead the design and implementation of IT architecture thatsupports current and future business needs. **3. Cloud and SaaS Solutions:** Leverage cloud services and software-as-a-service(SaaS) platforms to improve scalability, performance, and cost e>iciency. **4. Cybersecurity:** Implement and enforce cybersecurity policies and practices to protect internal systems and customer data from threats. **Budget and Financial Management:** **1. IT Budget Management:** Develop and manage the IT budget, ensuring efficient use of resources, cost control, and alignment with business priorities. **2. Cost Optimization:** Identify opportunities to reduce IT costs while maintaining or improving service levels. **Key Requirements:** **Technical Skills:** **1. IT Infrastructure:** Deep understanding of IT infrastructure, including servers,storage, networking, virtualization, and cloud computing. **2. Collaboration Tools:** Expertise in managing collaboration tools (e.g., MicrosoftTeams, SharePoint) and end-user computing environments. **3. Enterprise Applications:** Experience with ERP, CRM, and other enterprise applications, as well as integrating these systems into overall business operations. **4. Network Management:** Solid knowledge of networking, including LAN/WAN,WiFi, VPNs, and secur