IT Support Specialist

**Job Title: IT Support Specialist / Technical Support Engineer / Helpdesk Support (L1–L2)** We are seeking a reliable and tech-savvy **IT Support Specialist** to join our growing technical team in Kuwait City. This role is ideal for someone who enjoys solving technical issues, supporting end-users, and ensuring smooth IT operations across systems, devices, and business applications. This is a great opportunity to build a strong career in IT support within a professional and fast-growing digital solutions environment. **Why This Role is Attractive** * Hands-on experience with real IT systems and business users * Exposure to hardware, software, networks, and cloud tools * Career growth into System Administrator or Network Engineer roles * Stable full-time position with long-term development opportunities **Key Responsibilities** * Provide first-line technical support to users (hardware, software, and network issues) * Troubleshoot and resolve IT incidents via phone, email, and ticketing systems * Install, configure, and maintain desktops, laptops, and peripherals * Support Windows OS, Office applications, and business tools * Assist with user account setup, permissions, and password management * Escalate complex technical issues to senior IT staff when needed * Maintain accurate documentation of issues and resolutions * Ensure IT systems run smoothly with minimal downtime **Requirements** * Experience in IT support, helpdesk, or technical support role * Basic knowledge of Windows OS, Microsoft Office, and networking concepts * Understanding of hardware troubleshooting and system maintenance * Strong problem-solving and communication skills * Ability to work under pressure and manage multiple requests * IT certification (CompTIA A+, Network+, or similar) is an advantage **About the Company** **Etrala Digital Solutions LLC** is a professional technology and business services company focused on delivering reliable IT support, digital solutions, and system management services. We help organizations maintain efficient and secure IT environments through practical technical expertise and responsive support. We are committed to building a strong team of IT professionals who value quality service, continuous learning, and career development. **Why Work With Us** * Clear career growth path in IT and systems administration * Exposure to real business IT environments * Supportive and structured work environment * Opportunity to learn modern IT tools and systems * Stable long-term employment in Kuwait **Apply Now** If you are passionate about technology and enjoy solving IT problems, apply today and start your career with a growing digital solutions company in Kuwait City. Job Type: Full-time Pay: KD700.000 - KD1,900.000 per month Work Location: In person