Jr. Technical Support Engineer

We’re expanding our Support team and seeking a **diligent Support Engineer** to help us scale effectively and provide technical assistance to customers. You will be responsible for troubleshooting issues, resolving technical problems, and ensuring a smooth customer experience, etc.. **Qualifications:** * Bachelor’s degree in Information Technology, Computer Science, Computer Engineer, Software Engineer or related **engineering** fields. * Intensive knowledge in SQL server and databases. * 1–3 years of experience in technical support or a similar role in UAE IT companies. * Strong knowledge of operating systems (Windows / Linux / macOS). * Understanding of networking fundamentals (TCP/IP, DNS, VPN). * Excellent problem-solving and communication skills. * Ability to work under pressure and manage multiple tasks. * Diligence, quality focused. * Strong verbal, written communication and presentation skills. * Self-initiation. * Good interpersonal skills. * Solid technical background with understanding and/or hands-on experience in software, applications, hardware, enterprise solutions. **Responsibilities “not limited & as per the role needs”:** * Respond to customer inquiries via email, chat, or phone. * Diagnose and troubleshoot hardware, software, or network issues. * Escalate complex problems to the engineering or development teams when needed. * Document issues, solutions, and technical procedures. * Assist in onboarding and training customers on company products. * Monitor system performance and identify potential issues. * Provide feedback to product teams to improve features and user experience. Education: * Bachelor's (Required) Experience: * UAE Technical Support Eng.: 3 years (Required) Language: * S/R/W English Fluently (Required) Location: * Abu Dhabi (Required) Work Location: In person