Offer Manager Engineer - Global Data Center Segment

Join Our Team at Eaton: Empowering Tomorrow, Today! Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable **campus in Dubai** , which will bring together our commercial, manufacturing, and support functions, providing room for future growth. Eaton's Global Data Center Segment is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market. With our digital intelligence, world-class cyber-secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future. Within this segment, Eaton has an opening for **Offer Manager Engineer – Global Data Center Segment.** This position is responsible for owning and scaling Eaton’s data center services offers globally defining the offer strategy, standardizing the offer content and delivery model, and enabling consistent, repeatable customer outcomes across regions. This role sits at the intersection of post-order execution, field and project services, quality/customer satisfaction, and commercial operations, ensuring Eaton’s services are packaged, positioned, priced, and operationally executable for the world’s most demanding, programmatic hyperscale and colocation customers. **What you’ll do:** ------------------- **1) Services Offer Strategy & Portfolio Ownership** * Act as global post‑order CoE offer owner for Data Center Services. * Own the end‑to‑end lifecycle of global DC service offers (commissioning, installation/energization, preventive maintenance, EPMS/power quality, and lifecycle programs). * Define offer segmentation by customer type (hyperscale vs. colocation) and geography, balancing standardization with local needs. * Build and maintain a services roadmap aligned to segment priorities and customer requirements. Partner with Global IT to drive digital tools (VOC, training, reporting) that standardize offers and execution. **2) Standardization & Repeatability (Global Scale)** * Design globally deployable service standards (scope, deliverables, assumptions, acceptance criteria) to reduce regional variance. * Enable “one way to sell / one way to deliver” service offers in collaboration with cross‑functional stakeholders. * Govern core offer documentation (playbooks, SOW templates where applicable, service descriptions, customer collateral). Drive digital enablement with IT to standardize safe, quality execution across field operations. **3) Commercial Enablement (Sell‑With & Sell‑Through)** * Enable regions to quote and sell services through clear value propositions, differentiation, and GTM guidance. * Develop pricing guardrails with Finance (rate structures, bundling, attach strategies, deal qualification). * Support strategic global pursuits with clear, executable service scope and risk visibility. Leverage digital tools to increase sales effectiveness across target customers and segments. **4) Delivery Model Alignment (Make It Executable)** * Ensure service offers are operationally ready (capacity assumptions, skills, prerequisites, tools, and handoffs). * Partner with post‑order leaders to improve delivery performance (readiness, site access, commissioning execution). Integrate structured field and program feedback into continuous offer improvement. **5) Customer Outcomes, Quality & Metrics** * Define and track offer‑level success metrics (attach rate, margin contribution, delivery performance, FTR quality, customer satisfaction). * Provide insights and dashboards to drive adoption, consistency, and improved customer experience. Advance digitalization across reporting and metrics to support customer satisfaction roadmaps. **6) Cross‑Functional & Global Stakeholder Leadership** * Lead across a global matrix (engineering, services, supply chain, marketing, sales ops, PMO, quality) without direct authority. Bridge global standards and regional execution to ensure offers remain scalable, practical, and regionally relevant. **Qualifications:** ------------------- * Bachelor’s degree from an accredited institution. Minimum 15 years of experience across one or more of the following: services offer management, product/offer management, program management, services commercialization, post-order execution, or field/project services in a complex B2B environment. **Skills:** ----------- * Experience supporting data centers and mission critical electrical infrastructure (grey/white space ecosystems, commissioning/startup environments, or power services). * Experience with offer enablement concepts: roadmap