Officer-Process Analyst

I. Main Responsibilities and Duties • Conduct a comprehensive analysis of existing commercial processes and workflows to identify areas for improvement. • Collaborate closely with the commercial team and other cross-functional teams to gather data and insights into current processes. • Develop and maintain process documentation, including flowcharts, standard operating procedures (SOPs), and work instructions specific to commercial operations. • Utilize data analysis techniques to identify trends, root causes of issues, and opportunities for optimization within the commercial function. • Recommend and implement process improvements to increase efficiency and enhance the quality of commercial operations. • Monitor and measure the effectiveness of implemented changes within the commercial team and adjust as necessary. • Provide training and support to commercial team members on new processes and procedures. • Stay informed about industry’s best practices and emerging trends in process improvement methodologies relevant to commercial operations. II. Education and Training/ Experience • Bachelor’s degree in business administration, Engineering, Computer Science, or a related field. • Minimum 2 process analysis, process improvement, or business process management within a commercial context. • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information related to commercial operations. • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely within the context of commercial operations. • Ability to work effectively both independently and as part of a team, particularly within a commercial environment. • Detail-oriented mindset with a focus on accuracy and precision in analyzing and improving commercial processes. • Experience with process automation and workflow management systems within a commercial setting is a plus. III. Skills and Competencies • Proficiency in Microsoft Office Apps (PowerPoint, Excel, Power BI, and Visio). • Strong analytical skills and attention to detail. • Excellent communication and interpersonal skills • Good in English writing skills and preferred in business writing.