We are #HiringIraq E-Gate for Financial Services (SWITCH) is inviting you to join its team. Position: Officer-Process AnalystWork location: Iraq-BaghdadWorkdays: 5Work time: Full Time I. Main Responsibilities and Duties • Conduct a comprehensive analysis of existing commercial processes and workflows to identify areas for improvement.• Collaborate closely with the commercial team and other cross-functional teams to gather data and insights into current processes.• Develop and maintain process documentation, including flowcharts, standard operating procedures (SOPs), and work instructions specific to commercial operations.• Utilize data analysis techniques to identify trends, root causes of issues, and opportunities for optimization within the commercial function.• Recommend and implement process improvements to increase efficiency and enhance the quality of commercial operations.• Monitor and measure the effectiveness of implemented changes within the commercial team and adjust as necessary.• Provide training and support to commercial team members on new processes and procedures.• Stay informed about industry’s best practices and emerging trends in process improvement methodologies relevant to commercial operations. II. Education and Training/ Experience • Bachelor’s degree in business administration, Engineering, Computer Science, or a related field.• Minimum 2 process analysis, process improvement, or business process management within a commercial context.• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information related to commercial operations.• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely within the context of commercial operations.• Ability to work effectively both independently and as part of a team, particularly within a commercial environment.• Detail-oriented mindset with a focus on accuracy and precision in analyzing and improving commercial processes.• Experience with process automation and workflow management systems within a commercial setting is a plus. III. Skills and Competencies • Proficiency in Microsoft Office Apps (PowerPoint, Excel, Power BI, and Visio).• Strong analytical skills and attention to detail.• Excellent communication and interpersonal skills• Good in English writing skills and preferred in business writing. Please send your resume via email and put the following in the email Subject: “Officer- Process Analyst” to:
[email protected] #SWITCH