Product Lead

**Who Are We❓** We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram. We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme. **The Job in a Nutshell** At Servme, product is at the core of everything we do. This role is not just about managing roadmaps, it’s about deeply understanding our users, solving real problems, and delivering exceptional product experiences. We’re looking for a hands-on Product Lead to help shape the future of hospitality technology. **What Will You Do❓** Product Strategy & Roadmap: * Define and continuously refine the product vision aligned with company objectives. * Develop and manage a clear, prioritized product roadmap. * Translate business goals into actionable product initiatives. * Act as the main product point of contact for leadership and stakeholders. Product Discovery & Research: * Conduct customer interviews, user research, and usability testing. * Identify user needs, pain points, and opportunities for innovation. * Validate ideas through rapid experimentation (prototypes, MVPs). * Use qualitative and quantitative insights to inform product decisions. Product Delivery & Execution: * Own the end-to-end product lifecycle from concept to launch. * Write clear product requirements, user stories, and acceptance criteria. * Work closely with engineering teams to ensure timely and high-quality delivery. * Ensure features are delivered with strong attention to detail and usability. Cross-Functional Collaboration: * Collaborate closely with engineering, design, sales, and operations teams. * Bridge communication between technical and non-technical stakeholders. * Ensure alignment between product development and business needs. Team Leadership: * Manage and mentor a team of junior product manager & UX Designer. * Foster a culture of ownership, accountability, and continuous improvement. * Ensure team alignment, clarity of priorities, and efficient execution. Performance & Optimization: * Define and track key product metrics (engagement, retention, conversion) * Analyze product performance and identify improvement opportunities * Continuously iterate based o**n u**ser feedback and data insights. **What Are We Looking For❓** * Bachelor’s degree in business, Engineering, Computer Science, or related field. * 5+ years of experience in Product Management or similar roles. * Experience in a startup or fast-paced environment. * Strong at customer interviews and product discovery. * Comfortable working closely with engineers (you don’t need to code, but you “get it”). * Proven ability to ship products, not just plan them. * Strong product sense and attention to detail. * Experience managing or mentoring team members. * Curious, proactive, and ownership-driven. * Excellent communication and stakeholder management skills. * Strong problem-solving and prioritization skills. * Data-driven mindset with attention to detail. * Fluency in English required. Arabic is a Plus. **What We Offer You❗** **We believe you will love working at Servme!** * We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. * We offer highly competitive compensation packages, including bonuses and the potential for shares. * We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. * We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.