Restaurant Manager

**We are Hiring: Restaurant Manager (In charge of Service Operation)** Location: Dubai Job Summary: We are seeking an experienced Restaurant Manager to oversee full-spectrum operations of a multi-outlet hospitality venue, including restaurant, coffee shop, and banqueting & events. The role requires strong leadership, financial acumen, and a guest-centric approach to ensure operational excellence, profitability, and exceptional service standards. Key Responsibilities: * Oversee end-to-end operations of restaurant, coffee shop, banqueting, meetings, and events. * Ensure seamless coordination between front-of-house, back-of-house, café service, and event operations. * Plan and manage daily operations including staffing, scheduling, and shift allocation. * Supervise execution of weddings, corporate events, private functions, and coffee shop service. * Timely Update and implement standard operating procedures (SOPs) across all service areas. * Monitor guest service standards and ensure consistent five-star guest experience. * Handle VIP guests, corporate clients, and event organizers with personalized service delivery. * Resolve guest complaints efficiently and maintain high levels of customer satisfaction. * Collaborate with Executive Chef for menu planning, pricing strategies, and event-specific menus. * Ensure quality control of food, beverage, presentation, and service standards across all outlets. * Manage inventory, procurement, stock control, and vendor relationships for all operations. * Control food & beverage costs, labor costs, and operational expenses to maximize profitability. * Prepare and manage budgets, forecasts, and financial reports for restaurant and events division. * Analyze sales performance and implement strategies to improve revenue and reduce wastage. * Drive revenue through upselling, event packages, coffee shop promotions, and seasonal campaigns. * Work closely with Sales & Marketing teams to promote events, catering, and outlet offerings. * Develop and execute strategies to increase banquet bookings and café footfall. * Train, and develop staff across restaurants, café, and events teams. * Conduct performance evaluations and implement continuous training programs. * Ensure compliance with Dubai Municipality regulations, HACCP standards, and safety guidelines. * Maintain cleanliness, hygiene, and operational readiness of all areas at all times. * Manage event logistics including setup, service flow, guest coordination, and post-event feedback. * Introduce service improvements and operational efficiencies to enhance guest experience. Requirements: * Degree in Hospitality Management, Business Administration, or related field. * 3–5 years of experience in restaurant management with exposure to café and banqueting/events. * Strong knowledge of Micros, Opera, FMC systems, and MS Office. * Excellent leadership, communication, and organizational skills. * Strong financial understanding and cost control abilities. * English required; Arabic or additional languages are an advantage. Benefits: * Competitive Salary * Annual Vacation & Air Ticket * Free Meals * Medical Insurance * Career Growth Opportunities Job Type: Full-time Pay: AED5,000.00 - AED6,000.00 per month Work Location: In person