Service Desk Engineer - Emirati Talent

**Company Description** CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners. **Job Description** Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction. **DUTIES & RESPONSIBILITIES** * + Act as single point of contact for IT support + Log, categorize, and prioritize incidents + Troubleshoot hardware, software, and network issues + Escalate unresolved issues to L2/L3 teams + Monitor tickets and ensure SLA adherence + Support user onboarding/offboarding + Maintain documentation and knowledge base **Qualifications** * Bachelor’s in IT or related field * 0–2 years in Service Desk / IT Support * ITIL knowledge, troubleshooting, communication, customer handling **Additional Information** *Compliance with policies and procedures based on the ISO standards adopted by CNS.*