Sr. Generator Service Engineer - Must be Arabic Speaking and Fluent in English

**Sr. Generator Service Engineer - Must be Arabic speaking and fluent in English** **https://bit.ly/SrGeneratorServiceEngineer** **Job Title: Sr. Generator Service Engineer** **Location:** Plot Q4-094, Saif Zone Sharjah UAE **Job Type:** Full Time **Salary:** Competitive / Base on Experience **Visa:** Sponsored **Company Overview:** Techno Power is a leading provider of power generation solutions, specializing in diesel generators, automatic transfer switches (ATS), and turnkey electrical installations. With a reputation for technical excellence and customer satisfaction, we are expanding our team to meet growing market demand. **Job Summary:** The Sr. Generator Service Engineer is responsible for installation, maintenance, and repairs for diesel/gas generators and associated control panels (PCC/Synch Panels) onsite or in workshops. Diagnose mechanical/Electrical issues, perform load testing, and ensure compliance with safety standards. The role will also provide technical support and manage warranty claims. **1. Advanced Troubleshooting & Repairs** * Diagnose and resolve complex faults in diesel generators (electrical & mechanical). * Perform major repairs including engine overhauls, alternator servicing, and control system faults. * Handle critical breakdowns independently with minimal supervision. * Conduct root cause analysis (RCA) and implement corrective actions. **2. Installation, Testing & Commissioning** * Lead installation and commissioning of DG sets and synchronization systems. * Perform load bank testing and system performance validation. * Configure and troubleshoot: * AMF Panels * Synchronizing Panels * ATS Systems * Ensure compliance with OEM and project specifications. **3. Annual Maintenance Contract (AMC) Management** * Execute, manage, and supervise all **AMC activities** for assigned clients. * Plan and schedule **preventive maintenance visits** (monthly/quarterly/annual) as per contract. * Ensure compliance with **Service Level Agreements (SLAs)** including response time and uptime. * Maintain detailed **AMC service records, reports, and checklists**. * Monitor generator performance under AMC and proactively recommend corrective actions. * Support **AMC renewals, upgrades, and new contract acquisition** through technical input. * Build strong relationships with AMC clients to ensure **contract retention and satisfaction**. **4. Revenue Generation & Business Development** * Identify and convert opportunities for **chargeable repairs, servicing, and spare parts replacement**. * Actively promote and secure **AMC contracts, renewals, and upgrades**. * Recommend value-added services to clients (load testing, system upgrades, etc.). * Support the sales team with technical assessments and proposals. * Contribute to achieving **service revenue targets** set by management. * Upsell spare parts, consumables, and maintenance packages during service visits. **5. Preventive Maintenance Management** * Plan and execute preventive maintenance schedules. * Supervise technicians during PM activities. * Ensure proper documentation and service reporting. * Identify recurring issues and recommend preventive measures. **6. Customer & Site Coordination** * Act as the technical point of contact for clients. * Handle escalations and critical service issues professionally. * Provide technical advice and operational support to customers. * Coordinate with internal departments (spare parts, logistics, sales). **7. Documentation & Reporting** * Prepare detailed service reports, failure analysis reports, and job completion records. * Maintain service history and maintenance logs. * Submit timely and accurate documentation to management. **8. Health, Safety & Compliance** * Enforce strict adherence to HSE policies on-site. * Ensure safe working practices during maintenance and repairs. * Comply with UAE safety regulations and company standards. **Qualifications:** * Masters/Bachelor's in Mechanical, Electrical, or Electromechanical Engineering. * Minimum 5–8 years in diesel generator service, preferably with OEM certification in Cummins or Perkins. * Strong understanding of diesel engines, alternators, and synchronization systems. * Extensive hands-on experience with Diesel Engines (Cummins, Perkins, Kubota, FPT), Alternators (Stamford, Leroy Somer, Mecc Alte) and Deep sea controllers * Strong knowledge in Electrical troubleshooting and wiring diagrams, synchronization and load sharing systems and generator protection systems * Must have hands on experience in load bank testing and performance analysis, engine parameter diagnostics * Must have knowledge of ERP systems or warranty management software. * Must have UAE Valid Driving license * Must be Arabic speaking and fluent in English Language **WHAT WE OFFER:** * Competitive Salary base on your related experience * Opportunities for career growth and professional development * A collaborative and supportive work environment * Sponsored