Technical Specialist – IT Asset & Patch Management Engineer

Technical Support Abu Dhabi Permanent **Job Title**: Technical Specialist – IT Asset & Patch Management Engineer **Job Purpose:** Responsible for managing the lifecycle of IT assets within an organization. This includes tracking, inventorying, deploying, and retiring IT equipment to ensure optimal utilization and compliance with organizational policies. **Qualification:** Bachelor’s degree with knowledge of IT **Certification:** Mandatory knowledge of Microsoft products and ITIL Processes **Experience**: 2-3 Years **Responsibilities:** * Conduct regular audits to accurately track and document all IT assets. * Maintain a comprehensive asset database, including hardware, software, and peripherals. * Update asset information as needed, such as changes in ownership or status. * Coordinate the deployment of new IT equipment, ensuring proper configuration and setup. * Provide technical guidance to users on the use of new assets. * Manage the retirement process for obsolete or end-of-life IT assets. * Ensure proper disposal of assets in accordance with environmental regulations and data security policies. * Develop and implement a workstation patch management strategy. * Coordinate the deployment of critical patches and updates. * Test patches in a controlled environment before deployment to minimize risks. * Monitor patch deployment status and address any issues. * Develop and implement asset management policies and procedures. * Ensure compliance with internal and external regulations related to asset management. * Manage relationships with vendors for hardware and software purchases. * Co-ordinate/follow-up with supplier and ensure timely delivery of assets. * Generate regular reports on asset utilization, compliance, and costs. * Assist with internal and external audits related to IT assets. **Mandatory:** * ITIL certification (Foundation level or higher). * Experience with ticketing systems (e.g., ServiceNow, HPSM, Manage Engine, Ivanti). * Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud). * Experience with Active Directory, Exchange, and Office 365. * The Analyst will work in a fast-paced environment and must be able to adapt to changing priorities. * The role may involve working outside of regular business hours to support critical systems. * A strong commitment to continuous learning and professional development is essential. * Ability to explain technical concepts in a clear and understandable manner to non-technical users. * Effective listening skills to accurately understand user problems and concerns. * Patience and empathy to deal with frustrated or anxious users. * Ability to build rapport and trust with end-users. * Ability to work effectively as part of a team, collaborating with other IT professionals. * Willingness to share knowledge and assist colleagues. * Ability to adapt to changing priorities and work environments. * Openness to learning new technologies and processes