Technical Support Engineer - End User Support

Technical Support Dubai Permanent **Job Title:** Technical Support Engineer - End User Support **Job Purpose:** END-USER Support – Field Support Engineer **Qualification:** Graduation **Certification:** CCNA, MCSA, CompTIA A+ **Experience:** 4 + Years **Responsibilities:** * Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals. ‍ * Software Installation: Install and configure operating systems, office applications, and other software as required by users. ‍ * System Configuration: Set up user accounts, permissions, and security settings according to organizational policies. ‍ * End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues. ‍ * Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary. ‍ * Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues. ‍ * Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks. ‍ * Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections. **Mandatory:** * Candidate must have hands-on experience in Windows and MAC OS. ‍ * Must have supported end-users, Top Management Users. ‍ * Must know about KPI's , SLA's and knowledge about ITSM tools like ServiceDesk Plus. * Good communication skills verbal and written. ‍ * Working knowledge of office automation products and computer peripherals, like printers and scanners. ‍ * Knowledge of network security practices and anti-virus programs. ‍ * Ability to perform remote troubleshooting and provide clear instructions. ‍ * Excellent problem-solving and multitasking skills. ‍ * Customer-oriented attitude. ‍ * Good Communication Skills (Written + verbal)