Assistant Relationship Manager - Virtual (UAEN)

**Requisition Number:** 55389 **Job Location:** Dubai, ARE **Global Grade:** Band 8 **Work Type:** Office Working **Employment Type:** Permanent **Posting Start Date:** 03/06/2026 **Posting End Date:** 17/06/2026 **:** **Job Summary** * To support the Senior/Associate Director in revenue generation, customer acquisition, relationship deepening, portfolio growth and business development across both the Premium and Priority Banking segments through a dedicated virtual engagement model. * The Assistant Relationship Manager (Virtual) is responsible for managing and servicing an assigned portfolio of Premium and Priority Banking customers through proactive telephone, video and digital engagement channels. The role will execute a disciplined Contact Management Plan to deepen customer relationships, enhance customer experience, identify financial needs and deliver appropriate banking, wealth, insurance and investment solutions. * The role will support the growth of Priority Banking by developing Premium Banking customers towards Priority qualification through consistent customer engagement, portfolio reviews, needs-based conversations and wallet share expansion. The role will also ensure existing Priority Banking customers remain actively engaged, serviced and retained through regular relationship reviews and proactive outreach. * The Assistant Relationship Manager (Virtual) acts as the primary virtual point of contact for assigned customers and is responsible for maintaining high levels of customer activity, relationship penetration, service excellence and sales productivity while adhering to all regulatory, compliance and conduct requirements. * The role forms a critical part of the ARM Channel operating model and serves as a key enabler for customer servicing, acquisition, retention, portfolio growth and Priority Banking qualification across the Premium and Priority customer segments. * This role forms part of the UAE National Talent Development pathway within Priority Banking and provides a structured progression route to Assistant Relationship Manager, Associate Relationship Manager and Senior Associate Relationship Manager positions within the ARM Channel. **Key Responsibilities** **Strategy** * Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. * Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director. * Update & maintain all MIS (Calls, Prospects, Attritions etc.). * Maintain and update customer information on CEMS. Accurate and timely generation of reports. * Activation of dormant accounts. * Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications. * Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan. * Identify customer needs and opportunities through regular customer engagement and financial conversations. * Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions. * Support acquisition and retention activities through virtual engagement channels. * Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking. * Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement. * Execute daily calling activities to drive customer servicing, relationship deepening and business generation. **Business** **Acquisition & Sales Management** * Supporting in induction of all (NTB) new customers brought in by the Senior/Associate Director. * Achieve “best in class” productivity in order to maximize the efficacy of the sales process by providing support to Senior/Associate Director. * Update & maintain all MIS (Calls, Prospects, Attritions etc.). * Maintain and update customer information on CEMS. Accurate and timely generation of reports. * Activation of dormant accounts. * Constantly update product and process knowledge by successfully attending Tests/Quizzes/Certifications. * Conduct proactive outbound calling activities to Premium and Priority Banking customers in accordance with the Contact Management Plan. * Identify customer needs and opportunities through regular customer engagement and financial conversations. * Generate opportunities across Investments, Insurance, Deposits, Liabilities and Wealth Management solutions. * Support acquisition and retention activities through virtual engagement channels. * Identify Premium Banking customers with Priority qualification potential and actively support their progression into Priority Banking. * Increase customer wallet share, Assets Under Management and product penetration through structured customer engagement. * Execute daily calling activities to drive customer servicing, relationship