Cluster E-Commerce & Distribution Manager

**Company Description** Discover two dynamic and distinguished properties located on the iconic Palm Jumeirah in Dubai. Both parts of the renowned Minor Hotel Group, NH Collection Dubai the Palm and Dukes the Palm, Dubai Hotel offer a unique blend of vibrant hospitality, global standards, and local character. **NH Collection Dubai The Palm** A vibrant addition to Dubai’s hospitality scene, NH Collection Dubai the Palm is set on the exclusive West Beach and offers seamless access to Nakheel Mall and other major city attractions such as Burj Khalifa, Dubai Marina, and Dubai Mall. This 14-storey contemporary hotel features: * 227 chic guest rooms and suites * 306 stylish serviced apartments * A sunset-facing rooftop infinity pool with a sophisticated lounge and bar * A lively sports bar, soon to be one of Dubai’s favourite social hotspots Infused with energetic charm and modern elegance, NH Collection Dubai the Palm is redefining contemporary luxury on the Palm. **Dukes The Palm, Dubai Hotel** Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5-star destination offers: * Upscale rooms and luxurious suites * Award-winning dining experiences * A private beach and stunning infinity pool * World-class service rooted in excellence and attention to detail. As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities. **Job Description** The scope of this job is to ensure we are competitively represented on our brand and product on all Digital channels, Online or Digital media. This role will serve the needs of the business, our guests and our colleagues by developing and implementing key distribution and eCommerce strategies to optimize all the distribution channel and advertising digital channels. To serve the growing needs of the business and individual hotels by: * Assist Minors Hotels long-term Digital Strategy in line with corporate initiatives. * Ensuring optimal content of Minor Hotels and or properties as designated in all relevant electronic distribution channels. * Assisting in establishing best practices to manage Online Travel Agents. * Coordinating partner agencies, the execution of all eCommerce activities and assist with regional marketing strategies. * Developing and optimizing the online content to maximise ranking/visibility of the property on various search engines and channels and on Minor.com. * To conduct feasibility study, ROI and to suggest ways of improving ranking and revenue generation over e-channels. * Measuring, analyzing and reporting eCommerce performances and suggesting tactics improvements and new activities. * At Minor Hotel Group, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all. **Scope and General Purpose of Job:** * Manager eCommerce & Distribution is responsible for defining the strategy and execution of digital media and ecommerce activity for the property. * This position will support the hotel commercial strategy by developing digital marketing and Ecommerce programs. Digital marketing efforts will include: Search Engine Marketing (including PPC and SEO), Mobile Marketing, Display Advertising, Email Marketing, Social Media Advertising. * This position will also oversee Ecommerce activity including the management of the hotel’s web sites and mini-sites in line with corporate guidelines together with marketing **Key Duties and Responsibilities** Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotel employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: **Electronic Distribution** * To implement Minor Hotel long-term Electronic Distribution Strategy working in line with corporate/regional guidelines. * To implement the global and regional strategy for online travel agents to represent hotels and to implement SOPs for various International & Regional Online Travel Agents covering commercial terms, top source and guest geography markets, content management procedures, billing & payment information, etc plus tracking procedures and connectivity issues. * To monitor and report on the hotels’ effective use of electronic distribution tools and procedures in areas of business intelligence to maximize the competitive advantage in the marketplace. * Manage the channel manager and interfacing of new channels in conjunction with the revenue and reservations team. **E-Commerce** * Coordinate the development of e-Commerce tactics for the property in line with corporate guidelines, including SEO