Customer Relation Executive (Male)

**Qualification:** * Education level: ITI/B.Tech in Mechanical engineering * GCC Experience:1-3 Years of experience in the front office * Gender: Male * Language : Arabic (Native) **Job Overview:** The **Customer Relations Executive** should be a customer-oriented professional who understands customer needs, ensures satisfaction, and drives long-term retention, while being process-oriented and possessing strong analytical, problem-solving, and sales skills. And must also be flexible, adapting to the evolving demands of the role Responsibilities and Duties: · **Vehicle Conversion:** o Lead Conversion: Convert the leads coming from multiple sources to meet the vehicle conversion target as organization’s demand (new & Existing) § Social media enquiries § Google Ads § Inbound calls § Other Marketing Campaigns o Customer Retention: Meet retention targets through timely service reminders. o Discontinued customers: Approach discontinued customers through various methods to convert them and achieve company-set retention target numbers or percentages. o Service campaigns & events: Promote events and campaigns effectively to achieve customer targets set for each event. Follow the company-defined processes and flowcharts to manage the above leads effectively. Timely follow-ups, proper conversions, system updates, appointment scheduling, reconfirmation, and rescheduling must be carried out systematically throughout all stages of the process. · **Upselling & Cross selling** o Maximize the conversion from body shop enquiries through proactive engagement o Assist other branches by redirecting or converting potential leads relevant to their location. o Meet the company set target for promoting available company products and Value-added services (Extended warranty & Service contract) · **Customer Satisfaction:** o Provide special attention to customers who have scheduled appointments, ensuring a smooth and trouble-free experience from vehicle reception o Post Service follow up: Conduct follow-up calls to identify any service gaps, offer appropriate solutions, and escalate serious issues to management for prompt resolution o Track, monitor, update, and maintain records of all reported customer concerns to ensure timely resolution and continuous improvement. * **Reporting & Analysis:** o Ensure timely submission of daily reports without fail o Maintain all relevant reports, including performance, achievement, and operational records. o Promptly address any immediate or urgent concerns with the reporting manager. o Prepare and analyze performance reports in depth, and provide Action Plans for daily, weekly, monthly, quarterly, and annual review meetings. · **Others** o Flexible to take on receptionist and service advisor responsibilities as required by company needs Job Type: Full-time Pay: AED2,500.00 - AED3,500.00 per month Work Location: In person