Customers Complaints Admin - Fare Collection System

**Overview** ------------ Enhance customer experience through effective complaints management and service improvement. **Your role** ------------- * Manage complaint systems and workflows. * Track and analyze customer feedback trends. * Coordinate with contractors for timely resolution. * Prepare customer service performance reports. **About you** ------------- * Degree/diploma in Business or Administration. * 5+ years' experience in customer service. * Strong communication and reporting skills. **Rewards & benefits** ---------------------- Explore the rewards and benefits that help you thrive – at every stage of your life and your career. This includes: * Tax-free salary. * Life insurance coverage. * Medical insurance. * Annual leave balance. * Company gratuity scheme. * Discretionary bonus program. * Annual flight contribution. * Transportation & housing allowances. * Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition. Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make. **About AtkinsRéalis** ---------------------- We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.