Front Desk Administrator

**Job Title: Front Desk Administrator** **Reports To:** Operations Manager **Work Schedule:** 48 hours per week, 5 days a week **Compensation:** Competitive salary based on experience, plus performance-based incentives **Position Purpose** The **Front Desk Administrator** is the first point of contact for all clients and visitors, playing a critical role in shaping their experience at Furless. This role ensures a seamless, professional, and welcoming client journey while maintaining operational efficiency at the reception area. The Front Desk Administrator supports the wider team in driving sales, maintaining compliance, and upholding Furless’ high standards of service and presentation. **Key Responsibilities** **1. Client Experience & Reception Management** Welcome all clients with warmth, professionalism, and confidence. Manage client check-ins, guide them to their service area, and notify the therapist or coordinator of their arrival. Answer calls and WhatsApp messages promptly (within 3 rings or 1 minute response time) and handle inquiries professionally. Manage appointment bookings, changes, and confirmations accurately. Handle client concerns with empathy and efficiency, escalating when necessary. Maintain an elegant, calm, and polished reception environment that reflects the Furless brand. **2. Administrative & Operational Support** Ensure the reception area, client lounge, and front desk remain clean, organized, and stocked at all times. Maintain accurate daily records of client attendance, calls, and payments. Handle cash, card, and POS transactions with precision, including start- and end-of-day reconciliations. Support data entry, reporting, and coordination with other departments (HR, Marketing, Accounts). Enforce company policies and support compliance with **DHA** and internal operational standards. **3. Sales & Service Excellence** Promote and upsell retail products, treatment packages, and special offers with confidence and authenticity. Provide accurate product and service knowledge to clients to support treatment plans. Contribute to achieving monthly sales and branch revenue targets. Support promotional campaigns and collaborate with the team to meet conversion goals. **4. Professional Conduct & Team Collaboration** Maintain a high standard of personal grooming and presentation as per the **Furless Uniform & Grooming Policy**. Communicate in English or Arabic with professionalism and clarity. Build positive working relationships with colleagues, supervisors, and clients. Be punctual, reliable, and flexible with work shifts, including weekends or holidays when required. Proactively identify ways to improve the client experience and front desk efficiency. **Qualifications & Experience** **Education:** High school diploma or equivalent required. Diploma or certification in **Administration, Customer Service, or Hospitality** preferred. **Experience:** 1–2 years in a **front desk, customer service, or administrative** role — ideally within the beauty, wellness, or hospitality industry. **Technical Skills:** Proficient in Microsoft Office and appointment management systems (Fresha or similar CRM). **Communication:** Excellent written and verbal communication skills in English (Arabic is an advantage). **Customer Service:** Warm, approachable, and client-focused with strong problem-solving skills. **Sales Skills:** Ability to confidently recommend and promote services and retail products. **Compliance Awareness:** Understanding of **DHA hygiene and safety standards** preferred. **Personal Attributes** Professional and well-groomed appearance Honest, reliable, and accountable Friendly and composed under pressure Detail-oriented with strong organizational habits Team player with a proactive attitude **Application Process** Interested candidates may send their **CV** and a **short cover letter** highlighting relevant experience to **[email protected]** Job Type: Permanent Pay: AED5,000.00 - AED6,000.00 per month Work Location: In person