FX Account Manager - Turkish Speaker

**Welcome to MultiBank Group**, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals. **Role Overview** We are seeking a results-driven **FX Account Manager - Turkish Speaker** to acquire, manage, and grow relationships with Turkish-speaking clients and partners. The ideal candidate will have prior experience within a Forex/CFD broker, strong commercial instincts, and the ability to convert leads, retain clients, and deliver a high-quality client experience in line with company standards and regulatory requirements. This role is suited to someone who understands financial markets, is comfortable working in a target-driven environment, and can confidently support clients with account onboarding, platform guidance, and ongoing relationship management. **Key Responsibilities** * Identify, engage, and convert new Turkish-speaking clients for the Group’s products and services. * Manage and grow a portfolio of existing clients, ensuring strong relationship development, retention, and increased lifetime value. * Build trust with clients through regular follow-up, timely support, and a high standard of professional communication. * Introduce clients to the company’s product offering, trading platforms, account types, and service features. * Support clients through the onboarding journey, including account opening, KYC documentation, platform setup, funding guidance, and first-time activation. * Follow up proactively on dormant, inactive, or underperforming accounts to improve activation and retention. * Promote relevant campaigns, product updates, and cross-sell opportunities where suitable. * Provide clients with general market colour, product information, and platform education in accordance with internal policies and regulatory requirements. * Maintain accurate and up-to-date records of all client activity, pipeline progress, and communication in the CRM system. * Work closely with internal stakeholders including Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development to ensure seamless service delivery. * Handle client concerns, escalations, and service issues professionally and in a timely manner. * Achieve individual sales, retention, deposit, and revenue KPIs as defined by management. * Contribute to the growth of the Turkish-speaking market by identifying opportunities, client trends, and partnership channels, including IBs and affiliates where relevant. **Qualifications and Requirements** * Bachelor’s degree in Finance, Business, Economics, Marketing, or a related field is preferred. * **Fluency in Turkish and English is mandatory**, both written and spoken. * Minimum **2 years of experience** in Account Management, Sales, Retention, or Conversion within a **Forex/CFD broker** or closely related financial services environment. * Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics. * Hands-on experience with **MT4, MT5**, or similar trading platforms, as well as CRM systems. * Proven track record of meeting or exceeding acquisition, retention, and revenue targets. * Strong client handling, objection-handling, negotiation, and closing skills. * Experience supporting account opening, client onboarding, and coordination with KYC/compliance processes is highly desirable. * Existing network or book of Turkish-speaking clients, IBs, money managers, or trading communities is a strong advantage. * Ability to communicate complex financial products clearly and responsibly. * Highly organized, self-motivated, and comfortable working in a fast-paced, target-driven environment. * Strong commercial awareness and the ability to identify upsell, cross-sell, and client reactivation opportunities. * Knowledge of the CIS/Turkish-speaking trader landscape is a strong plus. **Preferred Profile** * Previous experience in a regulated Forex/CFD brokerage. * Exposure to retail traders, high-value clients, IBs, or affiliate channels. * Understanding of client lifecycle metrics such as lead conversion, first-time deposit, activation, retention, and reactivation. * Ability to operate with professionalism, discretion, and strong attention to compliance-sensitive communication. **Why Join Us?** * Work with one of the world’s leading financial derivatives institutions. * Competitive salary plus p