Head of Operations - Lifestyle Café Group

**Head of Operations - Homegrown Saudi Café Chain** **Driving Growth. Ensuring Excellence. Elevating the Brand.** **About the Role:** We are seeking a highly experienced Head of Operations to oversee and elevate all operational aspects of a fast-growing homegrown Saudi café chain, this includes multiple outlets as well as a central kitchen. The ideal candidate must have proven experience in scaling café or fast-casual brands, operational excellence, leadership, systems development, and franchise expansion readiness. The role requires a hands-on operational leader with strong commercial understanding, team management capabilities, and the ability to build scalable systems that support long-term growth and brand consistency. **Key Responsibilities:** * Oversee daily operations across all multi-branch Café outlets and central kitchen * Build and implement strong SOPs and operational systems * Ensure consistency in quality, service, food safety, and customer experience * Improve operational efficiency and cost control * Monitor branch performance, sales, wastage, labor, and profitability * Lead, train, and evaluate branch managers and operational teams * Develop reporting structures and accountability systems * Work closely with HR and recruitment on staffing requirements * Prepare the brand operationally for future expansion and franchising * Establish franchise-ready systems, manuals, workflows, and operational standards * Improve guest experience and strengthen brand consistency across all locations * Coordinate with marketing, supply chain, procurement, and finance departments **Core Competencies** **Operational Excellence** • **Commercial Acumen** • **Leadership** • **Brand Management** • **Stakeholder Engagement** • **Problem Solving** **Requirements** * Minimum 7–10 years experience in F&B operations management * Experience managing multiple outlets and/or central kitchens * Strong leadership and people management skills * Experience in café, fast casual, or scalable restaurant concepts preferred * Strong understanding of franchise systems and operational scaling * Experience creating SOPs, training manuals, and operational structures * Strong financial and analytical understanding (P&L, food cost, labor cost, etc.) * Ability to work in a fast-paced growth environment * Arabic and English preferred **Ideal Background:** Candidates with experience from recognized café chains, scalable restaurant brands, with an uncerstanding of GCC markets will be preferred. Hands-on experience preparing brands for franchising, including franchise operational manuals, systems, and scalability frameworks is required to be succesfull in the role. **Benefits** **About The Group** SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision. **Crafting a Homegrown Legacy** All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences. **Our Signature Brands** Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally. Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion. **We Are Only Getting Started!** Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride. **People First** Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, en