IT & AV Support Engineer

About the University Established in 1951 and ranked in the top 1% of universities worldwide\*, Australia's University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia. University of Wollongong in Dubai (UOWD) offers over 40 internationally recognised bachelor's and master's degrees spanning 10 in-demand industry sectors. Our programs are accredited by CAA and KHDA in UAE, but also by AQF in Australia. All business programs of the University of Wollongong are accredited by The Association to Advance Collegiate Schools of Business (AACSB). In addition, individual programs in the School of Business are accredited by professional bodies including CFA, ACCA, CIPD, CIM, CILT. The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 3,500 students, representing 100+ nationalities. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. Additionally, research reveals that 83%\*\* of fresh graduates are employed within six months of graduation. Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart. Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all housed in a vibrant modern setting that promises to deliver an enriched learning experience for our students. Located strategically near the Palm and the Burj Khalifa, the University benefits from the huge investment and innovation opportunities the city is known for globally. * QS World University Rankings 2024 \*\*Data from the Graduate Destination Survey 2017 to 2021 About the Role The University of Wollongong in Dubai (UOWD) is seeking a proactive and service‑oriented **IT & AV Support Engineer** to deliver reliable, high‑quality IT and audio‑visual support across our campus. This role is critical to ensuring seamless teaching, learning, and event delivery by supporting classroom technology, campus AV systems, and end‑users in a dynamic higher education environment. **Key Responsibilities** **Technical Service Delivery** * Provide responsive first‑ and second‑line IT and AV support to faculty, staff, and students, ensuring timely issue resolution and high user satisfaction * Troubleshoot hardware, software, networking, and AV system issues, applying strong diagnostic and problem‑solving skills * Ensure classrooms, lecture halls, and shared spaces are fully operational and technology‑ready **AV & Event Support** * Set up, configure, and support AV systems for teaching sessions, events, workshops, and university functions * Maintain and support AV technologies including projectors, microphones, video conferencing systems, and AV control platforms **System Reliability & Maintenance** * Perform preventative maintenance, system testing, and software updates to ensure stability, security, and uptime * Identify recurring issues through documentation and trend analysis, contributing to continuous service improvement **User Enablement & Communication** * Provide clear guidance and training to staff and faculty on effective use of IT and AV systems * Communicate technical information in a clear, professional, and user‑friendly manner to non‑technical audiences **Collaboration & Governance** * Work closely with IT colleagues, campus stakeholders, and external vendors to ensure consistent service delivery * Manage IT and AV inventory, licences, and vendor coordination within approved policies and budgets * Maintain accurate documentation and provide reports to support informed decision‑making Qualifications & Experience * Bachelor's degree in computer science, Software Engineering, or a related field OR 2-3 years' relevant experience in IT and AV support, preferably in a large‑scale or campus‑based environment * Experience supporting IT infrastructure, hardware, and networking environments * Familiarity with AV systems and platforms such as Crestron, Extron, or similar * Knowledge of video conferencing, video production, or editing tools * Understanding of wired and wireless networking protocols, email systems, and basic IT security principles Competencies for Success This role requires strong alignment with the following competencies: * **Technical Proficiency:** Demonstrates hands‑on expertise in IT infrastructure, AV systems, and end‑user support within a live campus environment * **Customer Service Orientation:** Prioritises user experience, providing courteous, timely, and effective support to diverse stakeholders * **Problem Solving & Critical Thinking:** Diagnoses complex technical issues efficiently, balancing immediate fixes with sustainable solutions * **Communication:** Expla