IT Support Engineer

Role: IT Support Engineer Location: Dubai, United Arab Emirates Department: IT Reporting To: Chief Technology Officer Type: Full-Time Industry: Fintech / Payments Major Responsibilities **End-User Support** * Provide Level 1 and Level 2 technical support to employees across departments  Diagnose and resolve hardware, software, and connectivity issues Systems & Hardware Management * Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals * Support Windows and macOS operating systems * Manage IT asset inventory, lifecycle tracking, and replacements * Perform routine maintenance and hardware upgrades Software & Application Support * Install, configure, and troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) * Support internal and business applications  Manage email systems, VPN access, and collaboration tools * Ensure software updates and licensing are properly maintained Network & Connectivity Support * Troubleshoot basic LAN, Wi-Fi, and VPN issues * Assist with network configurations under guidance from network administrators * Coordinate with ISPs and vendors for connectivity-related matters Security & Compliance Support * Ensure endpoint protection, antivirus, and device encryption are enabled * Adhere to internal IT, compliance, and data protection policies Documentation & Monitoring * Maintain documentation such as troubleshooting guides, IT asset records, and knowledge base articles * Perform routine system checks, backups, updates, and monitoring **Must Have** * Bachelor’s degree in information technology, Computer Science, or related field (flexible on educational qualifications if the candidate has strong relevant experience.) * 2–4 years of experience in IT Support or Service Desk roles * Strong knowledge of: Windows OS and Microsoft 365, Hardware troubleshooting, Basic networking concepts. * Hands-on experience with ticketing systems and remote support tools * Excellent communication and customer-service skills **Preferred** * Experience in fintech, banking, or regulated environments * Knowledge of Active Directory and endpoint management tools * Basic understanding of IT security practices **Why Join VaultsPay?** * Work in a licensed fintech environment supporting innovative payment solutions * Be part of a fast-growing company with a collaborative tech culture * Get exposure to impactful IT projects and security-focused infrastructure * Competitive salary and benefits * Growth opportunities in a company driven by digital transformation **About VaultsPay** VaultsPay is a UAE-based, CB-UAE licensed fintech company delivering secure payment solutions across both the acquiring and issuing space. We are led by experts in digital banking, compliance, and financial operations and are committed to leading the future of the cashless economy Work Location: In person