IT Support Engineer

**About the Role** We are looking for a motivated and detail-oriented IT Support Technician to join our team. You will be the first point of contact for technical issues, helping employees resolve hardware, software, and network problems efficiently. **Key Responsibilities** * Provide first and second-level technical support (in-person, phone, email, remote) * Troubleshoot and resolve hardware, software, and network issues * Set up, configure, and maintain desktops, laptops, printers, and peripherals * Manage user accounts and access via Active Directory / Microsoft 365 * Document issues, resolutions, and IT inventory * Escalate unresolved issues to senior IT staff when necessary * Assist with onboarding new employees (hardware setup, account creation) **Requirements** * 1–2 years of experience in IT support or a helpdesk role * Familiarity with Windows 10/11 and Microsoft 365 * Basic understanding of networking (TCP/IP, DNS, DHCP, VPN) * Experience with Active Directory and user account management * Strong troubleshooting and problem-solving skills * Good communication skills and a customer-first attitude Job Type: Full-time Pay: AED2,500.00 - AED3,000.00 per month Work Location: In person