IT Support Engineer

**Key Responsibilities:** * Provide first-level technical support to end-users (onsite and remote). * Install, configure, and maintain computers, printers, and other IT equipment. * Troubleshoot hardware, software, network, and system issues. * Set up and manage user accounts, email accounts, and access permissions. * Monitor and maintain network performance and security. * Support Microsoft Office 365, Windows OS, and other business applications. * Perform regular system updates and backups. * Maintain IT inventory and documentation. * Coordinate with vendors for hardware/software procurement and maintenance. * Ensure compliance with company IT policies and security standards. **Requirements:** * Bachelor’s degree in Information Technology, Computer Science, or related field. * 2+ years of experience in IT support or helpdesk role. * Strong knowledge of Windows OS, networking, and troubleshooting. * Experience with Office 365, Active Directory, and basic networking. * Good communication and problem-solving skills. * Ability to work under pressure and handle multiple tasks. **Preferred Qualifications:** * IT certifications (CompTIA A+, Network+, Microsoft, etc.). * Experience with firewall and basic cybersecurity practices. * Knowledge of CCTV systems and biometric devices (if applicable) * Arabic Speaking preferred. Job Type: Full-time Work Location: In person