IT Support Engineer

* Provided first-level IT support via phone, email, remote, and onsite assistance. * Troubleshot hardware, software, printer, network, and application issues. * Installed and maintained desktops, laptops, printers, and peripherals. * Managed user accounts, password resets, access rights, and mailbox permissions. * Administered Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. * Managed Office 365 licenses, mailboxes, distribution groups, and email troubleshooting. * Supported Mimecast administration including email tracing, spam filtering, and mail flow monitoring. * Assisted with CrowdStrike Falcon endpoint monitoring, sensor installation, and basic threat investigations. * Supported Avaya IP Phones and IP Office 500 V2 configuration and troubleshooting. * Coordinated with Contact Center Support Teams for escalations and maintenance activities. * Provided basic firewall, VPN, VLAN, switch, router, and Wi-Fi support. * Monitored LAN/WAN connectivity and resolved network-related issues. * Performed Windows Server, Active Directory, and Group Policy administration. * Applied server updates, patches, and routine system health checks. * Supported meeting room devices, video conferencing systems, and IP telephony. * Monitored antivirus, endpoint security, backups, and overall system health. * Escalated critical issues to higher-level support teams and ensured compliance with IT security policies. Application Question(s): * Are you available for immediate Joining? Experience: * IT Support : 2 years (Required) Work Location: In person