Kids Play Area Manager

**ABOUT THE ROLE** We are looking for an energetic, experienced, and passionate Kids Play Area Manager to oversee the day-to-day operations of our indoor play facility. The ideal candidate comes from a similar entertainment environment such as Orange Wheels, Trampo, Bounce, or Booboo Land, and is ready to bring that same level of energy, fun, and operational excellence to our brand. **KEY RESPONSIBILITIES** * Oversee daily operations of the play area ensuring a safe, clean, and fun environment at all times * Lead, manage, and motivate a team of play area staff, supervisors, and animators * Ensure strict adherence to safety standards, hygiene protocols, and company policies * Manage party bookings, events, and group reservations to maximize revenue * Handle customer inquiries, complaints, and feedback professionally and promptly * Monitor footfall, sales performance, and daily reports * Coordinate with maintenance teams to ensure all equipment and facilities are in top condition * Drive upselling of memberships, birthday packages, and add-on services * Manage staff scheduling, attendance, and performance reviews * Liaise with the marketing team on promotions, seasonal campaigns, and social media activity **REQUIREMENTS** * Minimum 3–5 years of experience in a kids entertainment or indoor play facility * Previous experience at a similar brand (Orange Wheels, Trampo, Bounce, Booboo Land, or equivalent) strongly preferred * Proven leadership and team management skills * Strong customer service and conflict resolution abilities * Hands-on, energetic, and passionate about delivering memorable experiences for children and families * Excellent communication skills in English (Arabic is a plus) * Flexible to work weekends, public holidays, and peak seasons **PREFERRED** * Experience managing birthday events and group bookings * Knowledge of POS systems and basic reporting * First Aid certification is an advantage Work Location: In person