Operations Manager

**Job Title: Operations Manager – Recruitment Agency** **Company:** Eiger Marvel Human Resources Consultancies L.L.C **Location:** Dubai, UAE (In-Person) **Salary:** AED 3,500 – AED 4,500 per month (All-inclusive) **Job Type:** Full-time, Permanent **About Eiger Marvel:** Eiger Marvel is a growing Human Resources and Recruitment Consultancy based in Dubai. We pride ourselves on **ethical recruitment** practices and delivering high-quality staffing solutions to corporate clients across the UAE. We are looking for an organized, process-driven, and sharp **Operations Manager** to streamline our internal recruitment workflows, manage daily office operations, and ensure strict compliance with UAE Labor Laws. **Job Purpose:** The Operations Manager will oversee the daily administrative and operational functions of the agency. You will ensure that the recruitment delivery team (sourcers/recruiters) is meeting timelines, client contracts are properly managed, invoicing triggers are tracked, and internal HR processes run smoothly. **Key Responsibilities:** * **Workflow Supervision:** Oversee the day-to-day operations of the recruitment delivery cycle—from receiving a job order to candidate onboarding. * **Process Automation & CRM:** Manage and maintain agency database structures and CRM/ATS tools (e.g., Zoho, HubSpot, or Salesforce) to track recruiter productivity and pipeline metrics. * **Compliance & Legal:** Ensure all placement and hiring operations strictly adhere to UAE Federal Decree-Law No. 33 of 2021 (UAE Labor Law) and visa processing timelines. * **Client & Candidate Coordination:** Act as an escalation point for any operational bottlenecks between clients, candidates, and internal consultants. * **Performance Tracking:** Set, monitor, and report weekly/monthly Key Performance Indicators (KPIs) for the recruitment team. * **Office Administration:** Manage general office administration, data safety protocols, internal documentation, and support senior leadership in daily agency management. **Requirements:** * **Industry Experience:** Minimum 2 to 4 years of proven operational or supervisory experience **strictly within a Recruitment Agency or HR Consultancy** in the UAE. * **Regulatory Knowledge:** Solid understanding of UAE labor frameworks, corporate licensing, and employment visa processes. * **Tech Capabilities:** Highly proficient in handling recruitment databases, ATS/CRM systems, and corporate tools (MS Office/Excel, cPanel, or digital infrastructure). * **Skills:** Strong leadership abilities, exceptional problem-solving skills, and a process-oriented mindset. * **Communication:** Flawless professional English (written and verbal). Ability to communicate in Urdu/Hindi is highly valued. * **Availability:** Candidates currently residing in the UAE and ready to join immediately or on short notice will be prioritized. **What We Offer:** * **Salary:** AED 4,000 – AED 4,500 (Depending on experience). * Employment Visa and medical insurance as per UAE Labor Law. * A professional, structured, and growth-oriented corporate environment. * Long-term career progression pathway. **How to Apply on Indeed:** Please submit your updated CV highlighting your operational experience inside a **Recruitment Agency**. **Candidates without recruitment agency or HR consultancy operational backgrounds will not be shortlisted.** Pay: AED3,500.00 - AED4,500.00 per month Work Location: In person