QC Sr. Analyst (FTTH ISP Background)

Urgent Hiring: QC Sr. Analyst (FTTH ISP Background) – Baghdad (Karkh Only)🔹 Key Responsibilities: • Collect, validate, and consolidate quality data from multiple sources• Analyze performance across installation, maintenance, ticketing, call center, and sales• Monitor KPIs, complaints, escalations, and service gaps• Prepare dashboards, reports, and insights for management• Conduct root cause analysis and recommend corrective actions• Support quality improvement initiatives and track effectiveness• Coordinate with cross-functional teams (Operations, Call Center, Sales, Technical)• Identify trends, risks, and opportunities to enhance service quality and customer experience• Support development of reporting tools and KPI frameworks• Provide guidance to junior team members when needed🔹 Qualifications:• Bachelor’s degree in Business, Data Analysis, Engineering, Telecommunications, or related field• Minimum 3+ years of relevant experience• Excellent analytical, problem-solving, and communication skills• Proven ability in trend analysis and root cause analysis📩 Apply at:[email protected]📍 Location Requirement: Baghdad – Karkh (Mandatory)⚠️ Industry Requirement: Candidates must have a background in FTTH / ISP sector#Hiring #BaghdadJobs #Karkh #QC #QualityControl #FTTH #ISP #Telecom #DataAnalysis #IraqJobs #UrgentHiring