SALES & ADMIN OFFICER

WE'RE HIRING — SALES & ADMIN OFFICER Location: Tilal city, Sharjah , UAE Company: PSA Academy (Pro Sports Services LLC) Salary: AED 3,250 – AED 4,000 + Commission (based on experience) Start Date: Immediate Type: Full-time, on-site ABOUT PSA ACADEMY PSA Academy is one of the UAE's leading multi-sport academies, established in 2014 and operating across Dubai, Sharjah, and Ajman. With 3,000+ students and 10+ venues, we deliver football, gymnastics, swimming, basketball, and tennis programmes to children and families across the country. We are now expanding our team at our Ajman venue and looking for a highly motivated Sales & Admin Officer to drive growth, manage operations, and deliver a high-quality experience to our parents and students. ROLE OVERVIEW As a Sales & Admin Officer at our Ajman Academy, you will be the face of PSA at the venue — responsible for sales conversion, parent communication, daily operations, and ensuring smooth running of all programmes. You will be the primary point of contact for parents, coaches, and walk-in customers. KEY RESPONSIBILITIES Sales & Customer Acquisition * Convert inbound leads (calls, WhatsApp, walk-ins, email) into enrolled students * Conduct facility tours and trial sessions for prospective parents * Follow up consistently on warm leads via phone, email, and WhatsApp * Achieve monthly sales targets across football and gymnastics programmes * Cross-sell additional programmes and sibling enrolments * Maintain accurate lead tracking on Classcard CRM Administration & Operations * Manage daily venue operations including class scheduling, attendance, and reporting * Handle student enrolments, renewals, package upgrades, and payment processing * Coordinate with the Operations Manager and coaching staff to ensure smooth class delivery * Maintain student records, performance reports, and parent communication logs * Manage Classcard CRM. Parent Communication * Be the primary point of contact for all parent enquiries, complaints, and feedback * Resolve parent issues professionally and escalate to management when needed * Send weekly updates and reminders to parents (schedules, events, invoices) * Maintain parent WhatsApp groups and email databases Finance & Reporting * Process payments, generate invoices, and follow up on outstanding fees * Submit weekly sales and attendance reports to senior management * Track and reconcile cash collections at the venue * Manage petty cash and small operational expenses with proper documentation Venue & Compliance * Ensure the venue meets PSA's standards for cleanliness, safety, and presentation * Conduct daily opening and closing checks * Ensure all coaches and staff adhere to attendance and uniform policies * Coordinate with school management on any operational matters * Manage stock of kits, equipment, and marketing materials REQUIREMENTS Must-Have: * 1–3 years of experience in sales, admin, customer service, or front-desk roles (preferably in education, sports, fitness, or hospitality) * Excellent verbal and written English communication skills * Strong proficiency in Microsoft Excel, Word, and email management * Ability to multitask, prioritise, and work independently with minimal supervision * Confident on the phone and in face-to-face customer interactions * High attention to detail and strong organisational skills * Currently residing in the UAE with a valid visa or visa transferable * Willing to work weekends and evenings (as per academy operating hours) Nice-to-Have: * Arabic language skills (verbal and written) — strong advantage * Previous experience working with CRM tools (Classcard, HubSpot, Salesforce) * Background in sports academy, school administration, or kids' education sector * Driving licence and access to own vehicle * Experience in lead conversion or B2C sales with a track record of meeting targets WHAT WE OFFER * Competitive base salary: AED 3,250 – AED 4,000 (based on experience) * Performance-based commission on enrolment targets * Annual leave as per UAE Labour Law * Medical insurance * Visa & employment under PRO Sports Services LLC * Career growth in a fast-growing UAE-based academy * Training and development opportunities * Friendly, supportive team environment WORKING HOURS Full-time — typically split shifts to align with academy operating hours, including weekends. Specific schedule to be discussed during interview. HOW TO APPLY If this sounds like the right fit, we'd love to hear from you. Send your CV and a brief cover note to: [email protected] Please mention "Ajman Sales & Admin Officer" in the subject line. Pay: AED3,250.00 - AED4,000.00 per hour Work Location: In person