Sales Administrator

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft Global Knowledge is seeking an experienced Sales Administrator in Dubai to provide critical support to the sales team, ensuring efficient operations by managing administrative tasks, customer interactions, and data processes. In this role, you will have the opportunity to act as a bridge between sales, customers, and internal departments, focusing on enhancing productivity and customer satisfaction. **Key Responsibilities** * **Sales Support**: Assist sales teams with daily tasks, including preparing quotes, proposals, and presentations. Schedule meetings, manage calendars, and handle communications (emails, calls). Maintain and update sales collateral and digital resources. * **Order Processing & Logistics:** Process orders accurately, and coordinate with logistics for timely delivery. Generate invoices, track payments, and resolve order discrepancies. * **Customer Service:** Address customer inquiries via phone/email, ensuring prompt resolution. Manage CRM records, handle complaints, and identify upselling opportunities. * **Data Management & Reporting**: Update CRM and ERP systems, ensuring data accuracy. Generate sales reports (weekly/monthly), track KPIs (conversion rates, revenue), and assist in forecasting. * **Administrative Duties:** Maintain digital/physical files, prepare contracts, and ensure compliance with policies. Collaborate with finance, marketing, and logistics teams. Support onboarding new sales staff and organize team training. **Required Skills & Experience** * 4 years in professional sales administration a High school diploma (Business Administration degree is highly preferred) * Must be proficient in MS Office, CRM software tools, and ERP systems * Strong communication, organizational, and problem-solving skills * Possess attention to detail, ability to multitask, and handle confidential data ### **Our Values** We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile. ### **MORE ABOUT SKILLSOFT:** Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com. **Thank you for taking the time to learn more about us.** **If this opportunity intrigues you, we would love for you to apply!** NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.