Senior Customer Experience Engineer-PI

**Main Responsibilities:** * Provide expert-level technical support for Automation and OSI PI software, including troubleshooting, problem analysis, and resolution. * Perform advanced troubleshooting, problem analysis, and root cause identification for complex technical issues. * Develop and deliver technical training to customers and internal teams on OSI PI software and automation systems * Work closely with customers to understand their business requirements and technical challenges. * Provide technical guidance on system upgrades, migrations, and enhancements. * Mentor junior support engineers, providing guidance on complex technical issues and resolution approaches. * Share technical expertise and best practices with team members to build overall team capability. * Escalate complex technical issues to appropriate internal teams or AVEVA vendor support when necessary. * Coordinate with Account Delivery Manager on project-related technical matters and customer concerns. * Monitor and manage assigned support cases to ensure timely resolution and SLA compliance. * Ensure customer satisfaction through proactive communication and follow-up. * Identify trends in support cases and escalate systemic issues appropriately. * Conduct quality assurance reviews before deploying changes to customer environments. * Validate system functionality following upgrades or modifications. * Contribute to the development of test plans and test cases for AVEVA solutions. **Qualifications:** * B.S. Computer Engineering, or any related field. * 5+ years of experience as a Technical Engineer or equivalent. * Proficiency in OSI PI, AVEVA System platform, InTouch, Historian, and database applications. * Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial. * Must have worked in a large-scale System Platform implementation. * Excellent communication, collaboration, and problem-solving skills * Ability to manage multiple projects and clients effectively. * Deep technical knowledge of AVEVA software and automation systems * Advanced troubleshooting and diagnostic skills * Analytical mindset with ability to identify root causes quickly * Systematic approach to problem resolution * Ability to work with complex technical architectures and integrations. Work Location: In person