Senior Network Voice Engineer

Job Description Job Title: Senior Network Voice Engineer City: Riyadh State/Province: Riyadh Province Posting Start Date: 5/6/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: **Job Description** ------------------- **Job Title** : Senior Network Voice Engineer **N skill: Cisco CUCM** **N-1 skill: Genesys PureConnect, Ribbon SBC** **Role Summary** We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem. The primary focus of this role is the engineering and support of our Genesys PureConnect contact center as it transitions from a traditional On-Premises deployment to a Hybrid deployment model. You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution. Additionally, you will manage Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within Microsoft Teams. **͏** ----- Key Domains & Responsibilities 1. Genesys PureConnect (Migration & Hybrid Architecture) 2. Verba (Verint) Management & Decommissioning 3. Microsoft Teams & Q-SYS (Video & AV) 4. Cisco Unified Communications (CUCM) 5. Core Voice & Network Engineering **͏** ----- Required Skills & Qualifications * Experience: 7+ years in Voice/UC Engineering with specific focus on Contact Centers. * Core Technical Stack: * + Expert: Genesys PureConnect (Architecture, Handlers, Hybrid deployment concepts). + Expert: Microsoft Teams Rooms (MTR) & Q-SYS Audio/Video integration. + Strong: Cisco CUCM (Call Manager). + Strong: SIP Signaling & Network troubleshooting. * Project Experience: Proven experience acting as a technical lead during major telephony platform migrations (On-Prem to Cloud/Hybrid). Preferred Certifications * Genesys: PureConnect Certified Engineer (ICCE). * Microsoft: Microsoft 365 Certified: Teams Voice Engineer Expert (MS-720). * Q-SYS: Q-SYS Level 2 Certification. * Cisco: CCNP Collaboration. Mandatory Skills: Network Voice Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.