Service Manager - Marine Generators 职位:服务经理-船舶发电机

**Position Summary** We are seeking an expert-level Service Manager to lead our dedicated technical team. This is a hands-on leadership role for a candidate who is a technical authority on Cummins marine generator sets. You will be responsible for managing a team of approximately 10 mechanical and electronic Service Engineers,overseeing al after-sales activities from routine maintenance and emergency repairs to major overhauls. The ideal candidate must possess deep, proven, hands-on field experience in the commissioning, troubleshooting, and overhaul of Cummins marine engines and control systems. You will be the final point of technical escalation for the entire team. **Key Responsibilities：** **1. Team & Technical Leadership:** 1) Lead, mentor, and manage a mixed team of ~10 mechanical and electronic service engineers. 2) Act as the primary technical expert and final escalation point for all complex diagnostic and repair challenges. 3) Plan and manage engineer schedules, dispatching the right skills for 24/7 emergency call-outs, planned maintenance, and major projects. 4) Conduct regular performance reviews, identify training needs, and develop the technical competency of the team. 5) Foster a strong culture of safety (HSE), quality, and first-time-fix problem-solving. **2. Service Operations Management :** 1) Oversee the entire service workflow, from customer call and quotation to job execution and final invoicing. 2) Ensure all service work (maintenance, repair, overhaul) is executed to OEM (Cummins) standards and meets marine classification society (e.g., DNV, BV, LR) requirements. 3) Review and approve all technical service reports, ensuring accuracy, clarity, and timely submission to clients. 4) Implement and optimize service processes to improve response time, efficiency, and Mean Time to Repair (MTTR). **3. Expert Technical Execution (Hands-on)** **:** 1) Personally lead or supervise complex troubleshooting of advanced mechanical issues (e.g., fuel systems, engine performance) and electronic/control systems (e.g., PCC, Deep Sea, AVRs, governors, synchronization). 2) Plan, scope, and manage major overhaul projects, both on-board vessels and in the workshop, ensuring all tolerances and procedures are met. 3) Oversee and sign off on the commissioning of new and repaired generator sets, including load bank testing and sea trials. **4. Customer & Commercial Management :** 1) Serve as the key technical point of contact for high-value clients, including ship owners, fleet managers, and chief engineers. 2) Handle and resolve any client escalations or service disputes professionally. 3) Work closely with the parts and sales teams to provide expert technical scoping for complex repair and overhaul quotations, ensuring profitability and accuracy. **Required Qualifications & Experience (Must-Haves) ：** 1．Minimum 7-10 years of direct, hands-on field experience specifically with Cummins marine generator sets (e.g., KTA19, KTA38, KTA50, QSK-60, Onan). 2．Minimum 3 years of experience in a supervisory or management role, leading a technical service team. 3．Expert-level, proven experience in the following three areas: 1) **Troubleshooting:** Advanced diagnostics of complex mechanical failures AND electronic control systems. 2) **Overhaul:** Proven experience managing or leading full "major" engine overhauls. 3) **Commissioning:** Onboard installation, paralleling / synchronization, and load testing. 4．**Essential: Expert-level proficiency with Cummins diagnostic software** (e.g., Cummins Insite, Incal) and related diagnostic tools. 5．Strong knowledge of marine electrical systems, power generation, and protection relays. 6．Valid UAE Driver's License and willingness to travel to ports/vessels across the UAE. **Desired Skills ：** 1．Bachelor’s degree in marine, Mechanical, or Electrical Engineering is preferred. 2．Formal Cummins OEM training and certifications. 3．Experience in the Dubai / UAE marine services market. 4．Strong leadership, communication, and customer-facing skills. 5．Ability to work under pressure in a fast-paced, 24/7 industry. **What We Offer：** 1．A competitive salary and benefits package. 2．A key leadership role in a respected and growing company. 3．The opportunity to be the definitive technical authority and build a world-class service team. 4．A challenging and dynamic work environment. **公司概况：** 明泰是一家总部位于阿联酋迪拜的先进船舶及船用技术提供商。我们致力于创新、可靠和可持续发展，专注于为不断变化的海事行业需求提供量身定制的前沿解决方案。我们的专业能力涵盖全面的系统和服务，为船舶提供高效、智能且环保的技术支持。 **岗位概况：** 我们正在寻找一位专家级的服务经理来领导我们专业的技术团队。这是一个需要现场实操的领导职位，要求候选人是康明斯船用发电机组方面的技术权威。 您将负责管理一支约 10 人的机械和电子服务工程师团队，监督从日常维护、紧急维修到重大检修的所有售后活动。理想的候选人需要具备在康明斯船用发电机和控制系统调试、故障排除及大修方面的深厚、丰富的实际经验。您将是整个团队的技术问题最终解决人。 **主要职责：** **1. 团队与技术领导:** 1) 领导、指导和管理一个由约10名机械和电子服务工程师组成的混合团队。 2) 作为主要的技术专家和所有复杂诊断及维修挑战的最终升级处理人。 3) 规划和管理工程师的日程安排，为24/7全天候紧急呼叫、计划维护和重大项目调配合适的技术人员。 4) 定期开展绩效评估，识别培训需求，制定并推动针对性培训计划，持续提升团队整体技术水平 5) 打造浓厚的安全（HSE）、高质和一次性解决问题的文化氛围。 **2. 服务运营管理:** 1) 监督整个服