Systems Engineer

**Role Overview:** We are looking for a hands-on Technical Operations & Software Systems Engineer to support the complete technology environment across software platforms, IT infrastructure, devices, operational systems, vendor-managed solutions, and property technology. The role will report directly to the Head of Technology and will act as a key technical support and execution resource for day-to-day troubleshooting, coding support, system coordination, documentation, vendor follow-up, and operational readiness. This is not a basic IT support role. The ideal candidate should have coding knowledge, strong technical problem solving ability, a good understanding of networks and infrastructure, and the willingness to understand different technology systems used across the business. The selected candidate will work closely with the internal network engineer, device/electronics technician, software team, vendors, and operations team to ensure all technology systems remain stable, connected, secure, and operational. **Key Responsibilities:** **1. Software & Coding Support** 1. Support the Head of Technology in coding, debugging, testing, and implementation tasks. 2. Understand application flows across internal software platforms, web dashboards, mobile applications, operational tools, and backend systems 3. Assist in identifying bugs, replicating issues, checking logs, testing APIs, and coordinating fixes with developers 4. Support small development tasks, scripts, integrations, automation flows, and technical utilities where required 5. Understand backend flows, databases, APIs, authentication, error logs, and deployment-related issues. **2. Systems Operations & Technical Ownership** **Support:** 1. The daily operation of all technology systems used across the business. Monitor, test, and validate that critical systems are working as expected. 2. Take ownership of reported issues and follow through until they are resolved. Maintain clear documentation of systems, vendors, dependencies, support contacts, access points, and escalation paths. 3. Assist in preparing systems before launches, events, operational rollouts, and live usage. Identify repeated issues and suggest practical long-term fixes. **3. Infrastructure & Network Coordination**: 1. Work closely with the network engineer to support Wi-Fi, LAN, routers, switches, IP configuration, DNS, firewalls, ports, VPNs, and related infrastructure. 2. Understand network-level issues well enough to troubleshoot, explain, coordinate, and escalate properly. 3. Help verify whether issues are related to software, network, device, vendor system, or configuration. 4. Support basic cloud, server, hosting, and deployment-level checks where required. 5. Assist in maintaining a stable and secure technical environment. **4. Devices, MDM & Operational Technology**: 1. Work with the device/electronics technician to manage tablets, staff devices, scanners, printers, card systems, and other operational hardware. 2. Support Mobile Device Management policies, kiosk mode, access restrictions, app availability, device readiness, and user-level controls. 3. Coordinate device setup, testing, troubleshooting, replacement, and documentation. 4. Ensure devices used by staff and operations are properly configured, controlled, and ready for use. 5. Support testing of hardware and software interaction across operational workflows. **5. Vendor Systems & Integrations**: 1. Coordinate with vendors for third-party systems, operational platforms, building technology, access systems, communication systems, and other technology solutions. 2. Communicate technical issues clearly with vendors and ensure proper follow-up until closure. 3. Validate vendor fixes before closing issues. Maintain vendor documentation, technical references, configuration notes, and support contacts. 4. Support integration testing between internal software systems and third-party platforms. 5. Ensure vendor dependencies, pending actions, and open issues are tracked properly. **6. Access, Security & Property Technology** **Support:** 1. The technical coordination of access control, smart locks, identity-based access flows, card-based access, QR/barcode flows, and related integrations. 2. Work with relevant vendors and internal teams to ensure access systems are reliable and correctly configured. 3. Assist in testing end-to-end access scenarios from software to physical device behavior. 4. Support operational checks for access systems before important events, openings, or member-facing usage. **7. Documentation & Reporting**: 1. Maintain system documentation, issue logs, vendor follow-up trackers, testing reports, and technical SOPs. 2. Provide regular updates to the Head of Technology on open issues, risks, pending vendor actions, and system readiness. 3. Document repeated issues, root causes, workarounds, and permanent fixes. Maintain organized records of system configurations, s