Technical Support Engineer

**Summary** The L1 Technical Support Engineer reports to the Noc Manager and he/she will be the initial point-of-contact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. **Microsoft 365 applications is a must to apply!** **Main Duties** * Troubleshooting the issues related to Server Operating System * Troubleshooting the issues related to desktop, laptops, printers and Microsoft Office applications * Responding and diagnosing problems through discussion with users and supervisor * Working closely with L2 team in Managing the Network, VMWare and Hyper-V Infrastructure * Building, deploying and maintaining standard Windows updates and application installation packages * Monitoring and managing the backups, Antivirus * Monitoring customer’s IT infrastructure, connectivity, and availability * Monitoring and managing the Microsoft 365 applications * Keeping up to date with the latest security threats and being able to quickly respond or recommend course of action to IT management as threats arise * Working on a scheduled rotation, providing off-hours emergency coverage for evenings, weekends and holidays * Performing other duties as assigned **Experience, qualifications, and skills** * BS F in Computer Science or IT related field * 5 to 6 years of Desktop and Server support experience * **Extensive knowledge of Microsoft 365 Applications, Azure administration, Windows Servers, Active Directory, and Exchange administration, SQL administration are required** * Basic network trouble shooting * General understanding of ITIL Process * Experience providing customer support for server application software in a multi-site enterprise * Excellent customer service skills, including verbal and written communication skills * Excellent organizational and troubleshooting skills * Able to handle multiple tasks in a fast-paced environment * Ability to create and maintain positive and professional business relationships with both internal associates. * Proven diagnostic problem solving and solution development capabilities required * Fluency in English is a must & Tagalog Job Type: Full-time Pay: AED5,000.00 - AED6,000.00 per month Application Question(s): * Do you have extensive hands-on experience with Microsoft 365 and Azure Administration ? * Do you have extensive hands-on experience with active directory, local exchange, group policy? Experience: * desktop support : 4 years (Preferred) Language: * English (Required) * Tagalog (Preferred) Location: * Dubai (Required) Work Location: In person