CE Program Manager

**Overview** Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. The Critical Environment Program Manager (CEPM) is responsible for driving end-to-end delivery of operational and engineering programs across Microsoft Data Center campuses, ensuring safe, compliant, and reliable infrastructure operations. This role acts as the bridge between engineering, operations, compliance, and leadership, owning programs that directly impact availability, risk reduction, and operational excellence. **Responsibilities** **Program Ownership & Delivery** Own and deliver critical CE programs including: * Break-Fix (BF) reduction and conversion into projects * Preventative Maintenance (PM) performance improvement * Infrastructure upgrade and lifecycle programs (e.g. transformers, systems reliability) * Drive program execution from initiation prioritization execution closure, ensuring measurable outcomes * Maintain clear ownership and accountability across all program deliverables **Operational Excellence & KPI Management** Track and improve key KPIs including: * Availability / SEV reduction * Break-fix backlog and TTR * PM compliance and execution quality * Build and own performance dashboards, data insights, and action plans Lead monthly business reviews (MBRs), highlighting: * Risks, issues, and improvement actions * Performance gaps and recovery strategies **Risk, Compliance & Standards** * Drive compliance with Microsoft standards (DCOS, ISO, audit requirements) * Own risk registers and mitigation tracking across programs * Ensure all work aligns with: * MOP/SOP standards * Change management (RFC/CAB processes) * Partner with engineering and operations to close audit gaps and compliance issues **Cross-Functional Leadership** Collaborate across: * CE Operations Managers (CEOMs) * Electrical & Mechanical Engineers * Vendors and external partners * Regional and global program teams * Drive alignment on priorities, sequencing, and execution strategy * Act as a single threaded owner for cross-campus or metro-wide initiatives **Project & Portfolio Management** * Translate operational issues into scalable programs and projects * Build and manage program roadmaps, dependencies, and resource plans **Prioritize work based on:** * Business impact * Risk exposure * Customer availability **Communication & Stakeholder Management** * Provide clear, structured updates to senior leadership * Drive accountability across teams through regular cadence (reviews, syncs) * Communicate risks, blockers, and decisions with transparency **Culture, Ownership & Leadership** * Demonstrate extreme ownership and accountability in program delivery **Drive a culture of:** * Continuous improvement * Data-driven decision making * Collaboration across teams * Act as a role model for Microsoft values (growth mindset, inclusion, One Microsoft) **Qualifications** **Required Qualifications:** * BSc in Electrical or Mechanical Engineering or equivalent proven experience working in Critical Environment infrastructures **Background Check Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following **Preferred Qualifications**: * Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). * Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field. * Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP. * Experience working with the operation of building cooling, electrical, mechanical, and life safety systems * Experience with Electrical Pow