CRM Executive

Cihan Auto-Trading Company is looking for a bright and aspiring Candidate for the following vacancy:Position: CRM ExecutiveHours: 8 Hrs. (Saturday to Thursday)Location: Sulaymaniyah, Kurdistan Region Duties and ResponsibilitiesCustomer Communication & Call Handling• Professionally handle, respond to, and forward incoming customer calls through the Call Center, including communication in the Badini language when required.• Conduct outbound calls for customer surveys, feedback collection, complaint follow-ups, service reminders, and other customer service updates.• Ensure all customer interactions are courteous, clear, and aligned with company service standards.System Documentation & Data Management• Accurately record all incoming and outgoing call details using approved formats and/or the Autoline system, as instructed by the supervisor.• Draft and document customer messages, notes, and communications in English within the Autoline system.• Maintain complete, accurate, and up-to-date customer records in compliance with CRM policies and procedures.Quality Assurance & CRM Process Compliance• Listen attentively to customers, understand their concerns and requests accurately, and document information without assumptions.• Complete all required documentation in accordance with CRM processes and workflow requirements.• Prepare and submit reports accurately and within established deadlines.Learning, Development & Professional Conduct• Participate actively in continuous learning initiatives focused on communication, customer service, and soft skills development.• Maintain professional, respectful, and positive communication to ensure reliable customer feedback.• Follow all instructions, communications, and guidelines issued by supervisors, management, and company leadership.• Comply with all company policies, including safety regulations, confidentiality requirements, office hours, dress code, operational procedures, and behavioral standards.Education, Requirements & Skills• Fluency in Kurdish, Arabic, and English (spoken and written) is mandatory.• Diploma or Bachelor's degree in Business Administration or a related field.• Minimum 1 year of experience in telemarketing; experience in the automotive industry is preferred.• Strong customer-handling and interpersonal communication skills.• Professional, courteous, and customer-focused attitude.• Basic technical knowledge of vehicles and automotive features is preferred.To apply:• Interested applicants are encouraged to fill out the job application form by clicking the link below:https://lnkd.in/dajdRgFz• Only short-listed candidates will be contacted.• Application deadline: 23 / 07 / 2026.