Customer care agent/ Evening shift

Prime Job Responsibilities (A description of the major Tasks, Duties and Responsibilities) • Respond promptly and professionally to incoming customer's or agents' inquiries in person, by telephone, website chat, social media channels, or by email Maintain an updated knowledge of the organization's products, services, and customer service polici e . Document customer interactions when necessary, compiling documents and forwarding information to interested departmens. Explain simply and clearly in response to customer questions and check for customer understanding and acce p tace. Recommend new products or services or suggest improvements by identifying relevant features and beneits. Check the customer's account information and complete the account registrati o n prcess. Assist clients by teaching them how to use the application and services and answering any questions they mayhave. Participate in training opportunities provided by the organization or by ou t side etities. Establish and maintain good rapport with customers by using positive language and anticipating ther needs. Perform other duties required by t he direc manager. Education • A bachelor’s degree in Computer Science, telecommunication Engineering, or anyother relted field. Experience • 0-1 year of experience in this field or a i