Operations Manager - F&B - Arabic Speaker

**Company Description** ATHAR by Qlab, an all day dining restaurant is a brand under INDEX Trading & Investment. INDEX Trading & Investment (ITI) is a UAE-based investment, trading, and project management company founded in 1983. The company serves as a bridge between global enterprises and Middle Eastern markets, delivering commercial opportunities and sustainable growth for its partners. **Job Summary** This is a full-time, on-site Operations Supervisor position located in an outlet in Mirdiff City Centre, Dubai. The Operations Supervisor will be responsible for overseeing the daily restaurant operations, ensuring efficient service, high product quality, and exceptional customer experience, while driving sales, maintaining operational standards, and fostering a positive team environment. **Key Roles and Responsibilities** * Oversee the day-to-day operations of all outlets to ensure smooth and efficient functioning. * Conduct regular site visits to monitor performance, service standards, and operational consistency. * Develop, implement, and monitor Standard Operating Procedures (SOPs) for both front and back of house. * Ensure all operational processes are aligned with company standards and objectives. * Take ownership of revenue targets and implement strategies to achieve and exceed them. * Liaise with aggregators and external partners to increase sales volume and market reach. * Identify opportunities to improve sales performance, menu offerings, and overall business operations. * Support upselling initiatives by training and motivating staff. * Train, guide, and supervise staff to ensure adherence to operational procedures and service excellence. * Foster a culture of teamwork, accountability, and high performance. * Ensure adequate staffing levels across locations to maintain service quality and operational efficiency. * Build and maintain strong relationships with suppliers, ensuring timely procurement and quality standards. * Collaborate with marketing teams, channels, and influencers to support brand visibility and sales growth. * Coordinate with internal teams to ensure seamless communication and execution of operations. * Prepare and share periodic reports on operations, sales performance, and key metrics. * Maintain proper documentation, reporting accuracy, and organizational standards. * Implement and manage quality control processes to enhance efficiency and performance across all outlets. * Ensure adherence to hygiene, safety, and company standards at all times. * Continuously evaluate operations and implement improvements to maintain high-quality service delivery. **Key Skills and Qualifications** * Bachelor’s degree in Hospitality Management, or a related field with a minimum of 4 years of experience in operations management, preferably within F&B, retail, or hospitality. * Proven experience in managing outlets and driving operational efficiency. * Demonstrated success in achieving revenue targets and improving business performance. * Strong understanding of operational processes, SOP development, and quality control standard. * Knowledge of sales strategies, customer experience, and market trends. * Familiarity with supplier management, inventory control, and aggregator platforms. * Excellent communication (English and Arabic) and interpersonal abilities. * Strong team management skills. Job Types: Full-time, Permanent Application Question(s): * Do you have valid UAE Driving License ? * what is your salary expectations? * Can you join immediately? Experience: * Restaurant: 2 years (Preferred) * Team Management: 3 years (Preferred) Language: * Arabic (Preferred) Work Location: In person