Order Management Agent / Food

Toters is looking for a customer-service-oriented and organized Order Management Agent to join its Operations Team in Baghdad and support daily order management and customer experience.Key ResponsibilitiesAnswer inbound calls from customers and restaurants.Place orders by phone from non-partner restaurants.Monitor the order queue and resolve order-related issues.Handle customer service emails, messages, and calls.Follow up with restaurants, customers, and drivers to ensure orders are processed correctly.Verify order details and delivery addresses.Escalate issues requiring administrative intervention.Reassign orders to drivers when necessary.Monitor and report daily driver-related issues.Meet KPIs for order fulfillment and service quality.Share market feedback with the technology team to improve customer and driver applications.RequirementsBachelor’s degree in Communications, Business Administration, Public Relations, or a related field.Excellent communication skills in English and Arabic.Strong organizational and management skills.Customer-service-oriented with excellent interpersonal skills.Fast learner and able to work effectively under pressure.Tech-savvy and comfortable using web-based tools.Ability to handle multiple tasks and communication channels.Reliable internet connection.Flexibility to work 6 days a week, including weekends and evening shifts.Willingness to work longer hours during the training period.📩 How to ApplyApply here: https://lnkd.in/dx3hpqsW ⁠#baghdad