Workplace & Facilities Coordinator

EFS Facilities Services is a leading integrated facilities management provider, delivering high-quality workplace and support services across diverse industries. We are committed to creating safe, efficient, and professional environments through operational excellence and customer-focused service delivery. Role Overview: EFS Facilities Services is seeking a proactive and customer-focused Workplace & Facilities Coordinator to oversee and coordinate day-to-day workplace operations at EY corporate offices in Erbil and Baghdad, Iraq. The role is responsible for ensuring that the workplace remains safe, organized, professional, and service-ready while coordinating facilities services, frontline teams, vendors, and client stakeholders to maintain high service standards and a positive workplace experience. Key Responsibilities Coordinate daily workplace operations, ensuring workspaces, meeting rooms, pantries, reception areas, and common areas are clean, organized, and ready for use. Monitor housekeeping, maintenance, hospitality, reception, and other assigned facilities management services to ensure compliance with agreed service standards. Act as the primary day-to-day point of contact between EY employees, client management, EFS teams, and external service providers. Receive, record, monitor, and follow up on maintenance requests, complaints, and workplace issues until satisfactory resolution. Coordinate meeting room arrangements, catering, hospitality requirements, and internal events as required. Conduct regular workplace inspections, identify service gaps, and ensure corrective actions are implemented within agreed timelines. Ensure compliance with EY site procedures, access requirements, health and safety standards, and workplace protocols. Escalate incidents and operational risks promptly. Coordinate EFS frontline personnel and third-party service providers, monitor attendance, and report staffing shortages or service coverage gaps. Prepare daily and weekly operational reports covering service performance, outstanding issues, complaints, corrective actions, and operational risks. Monitor workplace supplies and consumables, maintain inventory records, and raise replenishment requests in line with approved budgets. Maintain confidentiality of information relating to EY employees, visitors, business activities, documents, and workplace operations. Maintain professional communication, proactively address service concerns, and build strong working relationships with internal and external stakeholders. What We're Looking For Previous experience in workplace coordination, facilities management, corporate office administration, or soft services operations. Experience supporting corporate offices or multinational business environments will be an added advantage. Strong client relationship management, customer service, communication, and interpersonal skills. Good understanding of housekeeping, maintenance, hospitality, reception, and general workplace su