Director of Sales & Distribution

**Additional Information** **Job Number**26087602 **Job Category**Sales & Marketing **Location**Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. **CANDIDATE PROFILE** **Education and Experience** * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR * 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. **CORE WORK ACTIVITIES** **Supporting Developing & Executing Sales Strategies** * Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. * Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. * Assists with the development and implementation of promotions, both internal and external. **Maximizing Revenue** * Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). * Recommends booking goals for sales team members. **Managing Sales Activities** * Monitors all day to day activities of direct reports. * Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. * Participates in sales calls with members of sales team to acquire new business and/or close on business. * Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). **Analyzing & Reporting on Sales and Financial Data** * Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. * Assists Revenue Management with completing accurate six period projections. * Reviews sales and catering guest satisfaction results to identify areas of improvement. **Ensuring Exceptional Customer Service** * Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels. * Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. * Empowers employees to provide excellent customer service. * Observes service behaviors of employees and provides feedback to individuals. * Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. * Executes and supports the company’s Customer Service Standards and property’s Brand Standards. * Participates in and practices daily service basics of the brand. * Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. * Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. * Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. **Building Successful Relationships** * Develops and manages relationships with key stakeholders, both internal and external. * Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. * Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. * Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. **Managing and Conducting Human Resource Activities** * Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. * Utilizes all available on the job training tools for employees. *At Marriott Intern