Operations Manager

Company Description Falcon Group is a diversified business group in Iraq that has grown through developing projects across multiple sectors, including Security, Construction, Agriculture, General Trading, Oil and Gas, Technology, and Beauty Services. The organization focuses on continuous expansion and innovation, creating a dynamic environment for professionals who seek impactful work and long-term growth. Its broad portfolio allows team members to engage with varied industries and operational models. Falcon Group values adaptability, efficiency, and high standards of service across all its business lines, providing opportunities for career development and cross-sector exposure. Role Description The Operations Manager is a full-time, on-site role based in Erbil, responsible for overseeing day-to-day operational activities across designated business units. This role includes planning and coordinating workflows, monitoring performance metrics, and ensuring that projects and services are delivered on time, within budget, and in compliance with company policies. The Operations Manager will supervise staff, allocate resources, and collaborate with department heads to improve processes and resolve operational issues. Additional responsibilities include preparing reports for senior management, implementing standard operating procedures, managing vendor and client relationships, and supporting continuous improvement initiatives to enhance efficiency and quality. Qualifications Strong operational management and coordination skills, with experience overseeing daily activities and workflows. Proficiency in process improvement, performance monitoring, and development of standard operating procedures. Effective leadership abilities, including team supervision, staff development, and conflict resolution. Solid organizational and time-management skills, with the ability to prioritize multiple projects and meet deadlines. Excellent communication and interpersonal skills for collaborating with internal teams, clients, and vendors. Comfort with using office productivity tools and basic business software to track operations and generate reports. Bachelor’s degree in Business Administration, Operations Management, or a related field; relevant experience may be considered in lieu of formal education. Previous experience in multi-sector organizations or industries such as construction, security, trading, or oil and gas is an advantage. Demonstrated ability to work on-site in a fast-paced environment and adapt to changing priorities. Fluency in English; knowledge of Kurdish and/or Arabic is a plus.