Restaurant Manager

**Restaurant Manager** Location: Al Ain, UAE Company: Fay Cafe Employment Type: Full-Time **Scope of Work:** Fay Cafe is looking for an experienced and dependable Restaurant Manager to oversee the cafe’s daily operations, manage the team, and ensure that customers consistently receive high-quality service. The Restaurant Manager will be responsible for maintaining smooth operations across the service and kitchen teams while supporting sales, cost control, and overall business performance. **Key Responsibilities:** * Lead and manage the daily front-of-house and service operations. * Supervise, train, and motivate the service team to maintain high performance standards. * Ensure exceptional customer service and handle guest feedback or complaints professionally. * Monitor sales performance, control operational costs, and maximize profitability. * Oversee staff scheduling, attendance, and productivity levels. * Ensure compliance with company policies, hygiene standards, and local municipality regulations. * Coordinate with the kitchen team to ensure smooth service flow and product quality. * Manage inventory levels, supplier coordination, and cost control for restaurant operations. * Analyze financial reports and implement strategies to achieve business targets. * Support marketing initiatives and seasonal promotions in coordination with management. **General Duties:** * Maintain professional appearance and grooming standards. * Foster a positive work culture and collaborative team environment. * Ensure smooth shift handovers and operational continuity. * Perform additional duties as requested by management. **Communication:** Maintain clear, professional communication with management, staff, and guests to ensure seamless restaurant operations and high customer satisfaction. **Personal Development:** Engage in continuous learning and leadership development to enhance operational and managerial capabilities. **Occasional Responsibilities:** Support special events, promotional activities, and internal or municipality audits when required. **Qualifications & Experience:** * Diploma in Hospitality or related field. * A minimum of 3 years of experience in restaurant or cafe operations, including at least 1 year in a supervisory or management position. * Strong leadership, organizational, and problem-solving skills. * Proven ability to manage teams and drive financial performance. * Excellent communication and customer service skills. Job Type: Full-time Education: * Primary (Preferred) Experience: * F&B service experience in a supervisory or leadership role: 6 years (Preferred) Work Location: In person