Senior IT Specialist

We are looking for an experienced and technically proficient Senior IT Specialist to manage and maintain the company's IT infrastructure, security systems, and technical operations at our bottled water manufacturing facility. The ideal candidate will have at least 4 years of hands-on IT experience, with strong expertise in CCTV systems, network administration, hardware and software troubleshooting, and IT infrastructure management. This role requires a proactive professional who can ensure the reliability, security, and smooth operation of all IT systems, provide technical support across departments, and maintain the company's surveillance and network infrastructure. Key Responsibilities CCTV & • Security Systems Install, configure, monitor, and maintain CCTV cameras and surveillance systems across the facility. Manage DVR/NVR systems, IP cameras, recording configurations, and video storage. Troubleshoot camera connectivity issues, recording failures, and image-quality problems. Maintain remote monitoring access and ensure the reliability of surveillance systems. Perform regular inspections and preventive maintenance of CCTV equipment. Coordinate the installation and maintenance of security-related IT infrastructure. Network & • Infrastructure Management Manage and maintain LAN/WAN networks, routers, switches, Wi-Fi access points, and network cabling. Configure and troubleshoot IP addressing, connectivity, and network performance issues. Monitor network availability and resolve technical problems affecting business operations. Maintain network documentation, configurations, and infrastructure records. Support network security and access control. Hardware & • Software Support Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment. Troubleshoot hardware, software, operating system, and peripheral issues. Install and update operating systems, applications, drivers, and security patches. Provide technical support to employees across administrative and operational departments. Manage IT assets, software licenses, and equipment inventories. Servers, Systems & • Data Security Maintain servers, shared folders, user accounts, and access permissions. Support Windows Server and Active Directory environments, where applicable. Implement and monitor data backup procedures and recovery processes. Apply appropriate cybersecurity measures, antivirus protection, and system updates. Troubleshoot system outages and help maintain business continuity. IT Operations & • Technical Support Respond to IT support requests and resolve technical issues promptly. Maintain IT documentation, maintenance records, and troubleshooting reports. Coordinate with external IT vendors and service providers when necessary. Identify opportunities to improve IT infrastructure, system reliability, and operational efficiency. Support IT requirements across the factory, warehouses, offices, and other company facilities. Ensure IT systems remain reliab