Technical Business Analyst

We're looking for an experienced **Technical Business Analyst** to bridge business and technology by translating complex business needs into technical solutions for our fintech products. **Job description: -** * To understand business requirements from multiple stakeholders and accurately translate them into technical requirements for software solutions. * Ensuring that requirements are delivered on time and within scope. * Design of technical solutions that align with business requirements. * Creating detailed documentation (functional specifications, system requirements, workflows, UMLs) for development teams. * Ensuring the technical feasibility of the proposed solutions and identifying risks or limitations early on. * Acting as the liaison between technical teams (developers, testers, etc.) and business stakeholders to ensure clear communication and understanding. * Providing ongoing support and clarification to the development team during the software development lifecycle. * Collaborating with QA teams to define acceptance criteria and test cases based on business requirements. * Ensuring that software meets functional requirements, performance benchmarks, and quality standards. * Assisting in UAT (User Acceptance Testing) and validating that the delivered solution meets business needs. * Suggesting improvements to business processes and system features based on feedback from stakeholders and end-users. * Monitoring and analysing product performance post-deployment to identify areas for improvement. * Working alongside project managers to ensure timely and efficient project delivery. * Leveraging AI tools (e.g. Claude) to accelerate requirements analysis, documentation drafting, and workflow automation, while critically reviewing AI-generated outputs for accuracy before use. * Writing requirements for integrations with third party providers (telcos, payment gateways, banking partners) and coordinating dependencies across external vendors. **Job Specification and Technical Requirements: -** * Degree in Computer Science, Engineering, Information Technology, or a related field is a must. Certifications in CBAP, PMI-PBA or related certification in Business Analysis is strongly preferred. * At least 8 years of hands-on BA experience in a software development environment, with exposure to technical aspects of the development process. * Have a deep understanding and knowledge of Banking and Mobile Money domains. * Proven track record of writing business requirements for financial systems – knowledge of banking and mobile money is preferred. * Deep understanding of Waterfall and Agile methodologies and familiarity with project management tools (e.g., JIRA). * Experience in writing detailed business and technical specifications, user stories, and acceptance criteria. * Proficient in the Software Development Life Cycle (SDLC). * Proficiency with tools for requirements management, such as Microsoft Office, MS Visio, Adobe XD, Confluence or specialized business analysis tools. * A good understanding of software development principles, databases (e.g., SQL), and web technologies (e.g., HTML, CSS, JavaScript, APIs), programming languages or frameworks to understand technical discussions. * Experience in creating UML diagrams (Use Case, Activity, Sequence, and Class Diagrams) for system design. * Ability to develop workflows and process flow diagrams to represent business processes. * Ability to understand and explain complex technical concepts to non-technical stakeholders and vice versa. * Strong verbal and written communication skills (English) for documentation, reports, and stakeholder meetings. * Analytical thinking to break down complex business issues and propose technical solutions. * Proactive in identifying problems early in the development cycle and helping find solutions. * Working effectively in cross-functional teams, including developers, QA engineers, product owners, and project managers. * Managing multiple tasks, meeting deadlines, and adapting to changes in project scope or timelines. * Working knowledge of AI/LLM tools, particularly Claude, for requirements analysis, documentation and process automation is a strong plus. * Understanding prompt engineering principles and the judgement to critically evaluate AI-assisted outputs for accuracy and business relevance. * Experience with API documentation and specification tools such as Postman is an advantage. * Awareness of payment rails, regulatory and compliance considerations relevant to mobile money such as PCI-DSS and Data Protection, is an advantage. * Exposure to data/reporting tools such as Power BI to interpret product and transaction performance metrics is a plus. Application Question(s): * Is your Business Analysis experience backed by a software development background? * Briefly describe your software development background before transitioning into Business Analysis. Please include the programming language(s) you have worked with, y