Workshop Contoroller

Job description Job Title: Workshop Contoroller Company: SAS-Toyota Dealer Location: Mosul About the job: As a Workshop Controller oversees the daily operations of the service workshop, ensuring efficient workflow, quality repairs, and exceptional customer service, manages a team of technicians, assigns work orders, and coordinates with service advisors and the parts department to optimize workshop performance. Tasks&Resposibilities: Supervise and coordinate the activities of technicians in the service workshop, assigning work orders, and prioritizing tasks to ensure timely completion of repairs and maintenance. Review service schedules and workloads, adjusting staffing levels and assignments as needed to meet customer demand and optimize workshop efficiency. Monitor technician productivity and performance, providing guidance, training, and support to improve efficiency and quality of work. Ensure compliance with manufacturer service standards, warranty guidelines, and safety regulations in all workshop operations. Liaise with service advisors to communicate repair status, estimated completion times, and any additional work required to customers. Coordinate with the parts department to ensure timely availability of required parts and materials for service appointments, minimizing downtime and delays. Conduct quality inspections of completed work to ensure repairs meet or exceed customer expectations and dealership standards. Maintain accurate records of workshop activities, including work orders, technician timecards, and service reports, utilizing dealership management software. Resolve any customer complaints or issues related to workshop operations, ensuring prompt and satisfactory resolution. Assist with the recruitment, training, and development of workshop staff, fostering a positive and collaborative work environment. Job Requirements: High school diploma or equivalent; additional education or certification in automotive technology is preferred. Manufacturer-specific training and certifications from Toyota or similar programs are highly beneficial. Extensive experience (5+ years) as an automotive technician, with a focus on diagnostics.